All my scannable scans have disappeared

[AntoineD23 0]

Hi,

I Just saw all my scans just disappeared from the SCANNABLE APP.

I tried to find them in evernote, but nothing.

How can I recover these files ?

I use this app since 2 or 3 years, and I never had this problem.

Someone can help me ?

[DTLow 5,736]

2 hours ago, AntoineD23 said:

I use this app since 2 or 3 years, and I never had this problem.

This purpose of this app is to scan documents for transmission to Evernote (or other service)
Have you not been clicking on the save button

[PinkElephant 8,116]

In my Scanable App (iOS) it clearly says „Scan are only kept for 30 days on this device. They will automatically be deleted after this time“ (translated form German). So it is very clear that the Scanable app is only a transfer tool into EN, not a self supporting scanner app.

For this other apps have to be used. As a free solution I would suggest Microsoft’s OfficeLens, which saves into the camera roll of the device, or with an Office 365-account into MS programs.

[pareddy 0]

mine too. Mine were less than 30 days old too. 

[PinkElephant 8,116]

If you used it as it is intended, your Scans should be inside of notes in EN.

If you want to store Scans long term in The scanner app, use another app.

[slcrawford 0]

i have the same issue!  been using this app for YEARS but now everytime i go back into the app to find a recent scan (less than 1 week) everything is GONE.  can someone PLEASE help??

[PinkElephant 8,116]

Check if in the app the switch in settings, advanced settings is set to keep your Scans for 30 days. If not all scans saved in the app will AFAIK be erased directly on closing the app.

Scannable does not save Scans any longer than this - it is designed to sync the Scans either into a notebook in EN, or to have you save them right away to another destination. Even if the switch is active, it will erase the Scans after 30 days.

Storing scans in Scannable is a very bad idea. You may ask support, but I think every scan only saved inside of Scannable got erased.