Stuck in support/account locked doom loop

[Kelvin Prescott 0]

Hi

I am stuck in an account locked doom loop that is preventing me from raising a ticket on my Evernote Premium account. Can anyone advise if there is a telephone/human support contact I can reach to help me?

My problem is that the registered email for my premium account is no longer accessible to me; but for some reason my account has been locked. The only way to unlock it is to use the online password reset functionality - which send a reset link to an email account that doesn't work. I can still access my evernote account from my phone, but I am now very worried that I will be locked out entirely and left unable to access the last 8 years worth of my notes.

I have tried to raise a trouble ticket online, but of course I have to be logged into a premium account to do this. Which I can't do because my account is locked.

And so, I am stuck in a doom loop. Any ideas?

Kelvin

[gazumped 6,742]

Hi.  Getting help should be straightforward - Evernote Support (we're mainly other users here) are contactable at https://help.evernote.com/hc/requests/new - there's a 'continue as a guest' option if your premium account login is not accessible to you.

[PinkElephant 178]

... or check for other options on the start page of this forum, in the „Announcements“ box.