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Federico Simionato

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Posts posted by Federico Simionato

    A success story

    in Evernote General Discussions

    Posted

    I'm very glad to read this. Yes, there have been hiccups during the RTE release, and yes, 10.59.5 was much more buggy than we wanted because we updated pretty important stuff under the hood. But with 10.60.4 and with a lot of work being done by the team on the backend, I am confident you can already see much better reliability. And hopefully that'll only improve in the future.

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    Can’t setup 2FA with authy

    in Evernote General Discussions

    Posted

    Looking into this. 

    On 8/5/2023 at 8:06 PM, mindlick said:

    I don’t get the QR setup option but only manually typing/pasting a key

    This is correct, as you cannot scan a QR code on the same device where you're displaying it.

    But obviously pasting & typing the key should work. I'll report back when I discover more.

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    Rolling out Evernote desktop 10.60.4

    in Evernote General Discussions

    Posted

    It's a phased rollout, it will go out gradually over the next 7 days.
    If you can't wait, you will be able to download the new version from the website shortly.

    Changelog:

    • Fixed audio loss when moving note during recording
    • Fixed tag deletion modal to include subtags
    • Fixed "Search failed. Try again later" error when filtering parent tag with sub-tags
    • Fixed ‘Note Unavailable’ error when loading notes
    • Fixed “Permission lost” error when searching or filtering in notebook view

    As said in other messages, we're focusing on speed, stability and reliability, so:
    👉 Please report in this thread any issue you might find on this new desktop version

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    Forwarding emails to my Evernote Email address

    in Evernote General Discussions

    Posted

    I'm looking into this. I just tried a few times and it seems to be working fine (all notes appeared in no more than 10s). Two questions:

    1. Is this still happening? We were migrating/updating some mail-related stuff on Friday.
    2. If yes, how many emails do you forward per day? There is a theoretical cap at 200 emails/day, but that's been there for years and we haven't changed that logic.
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    Current situation....where is Evenote PR/Marketing?

    in Evernote General Discussions

    Posted

    We have been 100% focused on deep infrastructural work and reorganization. As we get comfortable with the stack and the new org, we'll resume other important but not critical activities, such as communication. For instance, we will reintroduce full changelogs with new releases, and we plan on posting a monthly update on the blog.

    But first we had to dedicate fully to core stuff. Hopefully you'll see the benefits in the coming months.

    • Like 8
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    We are removing SMS as a two factor authentication method

    in Evernote General Discussions

    Posted

    Lately we've disabled new activations of 2FA through SMS.

    During the next few weeks we will remove SMS as a 2FA method for all users, and we will start asking those who have set up 2FA with SMS to move to a system like Google Authenticator, Authy, 1Password or similar. (EDIT: yes, you can choose any of these methods, just select "Google Authenticator" in the flow)

    This will significantly improve security for Evernote AND users (in short, SMS are a bad way to do 2FA).
     

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    Android passcode white screen bug

    in Evernote General Discussions

    Posted

    There is a bug on the latest version of Evernote for Android that only shows a white screen if you previously set up a passcode.

    We will release in the next few hours an updated, temporary version that disables passcodes so you're able to use Evernote.

    Later we'll release another version with fixed passcodes.

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    Note loading and tasks sync issues

    in Evernote General Discussions

    Posted

    Thanks to the reports from Experts, customer support tickets, and users here in the forums, we were able to

    1. greatly improve performance on loading times server-side (already in production since ~a week ago),
    2. identify loading performance improvements client-side that are going out with the next updates, and
    3. find an important lead to what might cause sync issues

    👉 If you experience an issue, please send me in DM or to customer support the note URL, the client logs and the approximate time at which you had the issue.
    This is the most powerful thing you can do to ensure we solve issues as quickly as we can.

    • Like 6
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    Bad form, Evernote.

    in Evernote General Discussions

    Posted

    2 hours ago, WilliamL said:

    I do wonder if there comes a time to pull the pug on legacy?

    For sure it will. The only thing that needs to be understood is when.

    For now, there are still many people using Legacy.
    I know it might sound unbelievable to users that are so interested in the product that they participate in the forums, but most of them don't know they are using Legacy, or don't know there's a newer version that's actively supported. They just know they are using "Evernote", and they have every right to think so (at the end of the day it is technically true).

    So we built the update popup for them, and we're seeing that the vast majority is choosing to update over time.

    • Like 5

    Bad form, Evernote.

    in Evernote General Discussions

    Posted

    We had to work with what we had. I know the update popup message is slightly confusing (unless you read the whole text) and that Legacy gets uninstalled (which is not ideal for those who would like to keep both clients in parallel), but that's the default behavior and we could not change it.

    Quote

    A lot of effort is going into things like AI cleanup

    I assure you that keeping Legacy alive is preventing us from improving v10 backend several orders of magnitude more than our work on AI Note Cleanup and new features in general.

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