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About mcheng

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  1. I'd like to get additional feedback from users about Work Chat, sharing and collaboration features in Evernote. If you'd be willing to speak with me for 15-30 mins at a time of your convenience, please private message me on this forum and I'll contact you to setup a time. Thanks for your feedback. // Martin
  2. Hi Just a clarification for item #8 and #6. - Do you want to view chats that reference a notebook or do you want some sort "notebook" concept associated with the chat so that notes shared to the chat are stored there? - What do you see as the end result of mentioning someone in a chat or in a note? Do you just expect the person to receive some sort of notification or do you expect something more? Thanks.
  3. Hi These features should be rolling out to the Evernote clients soon. Stay tuned.
  4. Hi @davidatscpc, I removed your post because its not a good idea to expose your email addresses on a public forum. When you share notes or notebooks with your colleagues for the first time they will receive emails that ask them to create an account or login to an existing account. This is necessary for us to bind the email address to which you sent the messages to their account if the emails you sent to are different from the emails that they use to login to their account. Without this step, they will not see your content. If your colleagues don't seem to be receiving these emails, have them check their SPAM or Junk email folders or search for the email address no-reply@evernote.com. We manage our emails religiously to avoid them being tagged as SPAM but some mail systems are very strict. If they find these emails, please have them click on the button embedded in the email and follow through the subsequent screens. If you still are having issues, I would contact our support via the links below. You can safely give your emails to our support staff and they will be more than happy to help you resolve your issue.
  5. Hi Davevernote, We are working on adding people to chats and should have something out across all our clients soon. In the mean time, I wanted to ask a few more details about what you consider a useful chat client. Are there specific features other than adding people to an existing chat that you consider essential? Thanks.
  6. Hi Sunnyg78, See this series of screen shots of the web client. This is what you should be seeing if you believe you've shared a notebook and how you should unshare. If you're not seeing this, I would report a bug via our links below. https://www.evernote.com/shard/s12/sh/b6f8734e-1a9f-4385-bddd-5f4861c4b274/c6b29d89cca7d060 Hope this helps.
  7. Hi Crayz, I'm sorry you had to uninstall Web Clipper. However without any additional information, its difficult for us to determine if the problem is in the clipper or some other software on your computer. As I said before, 19GB is a very large amount of data that should never be transferred to our Chinese servers unless you actually have an account on those servers and are uploading content. If you are allowed to use the clipper, it would be helpful if you'd use it as you would normally do and then capture the activity log from the clipper and send it to us via a support ticket. Thanks.
  8. @brianj @curtmuell In general, support does look at Free tickets but the current backlog is quite high at the moment. We found a bug with the latest version of iOS (version 7.7.6) which broke the CardMunch promotion logic. If you file a support ticket and post the ticket number here, I'll ask support to contact you directly to provide a workaround.
  9. Hi Gazumped, The situation in post #12 really was a due to a temporary outage on our international service which forced a failover to our Chinese servers only for the express purpose of determining which service your client should be talking to. This is not a normal process under stable network conditions and I don't know of any recent outages. In addition, the requests we make are very small. At most when our clients talk to our bootstrapping servers they send a few bytes of information as described in Dave's post. 19GB of data is definitely something odd and out of place. Crayz When you say the "Evernote extension" are you talking about the web clipper? Are you sure the issue from your IT department was about the Evernote extension sending data vs requesting data? See this portion of the post above that may be relevant: Were you clipping something with images or other resources that may have been residing on Chinese servers?
  10. I'll speak with the Windows PM to try to avoid this in the future. Thanks for your feedback.
  11. Sorry for your frustrations with the pop ups. The intent was never to badger our users into using a feature that is not useful to them. The intent was more for feature discovery for users new to Work Chat. Once you've seen the popups, you should never see these pop ups again on upgrade unless you are uninstalling and reinstalling our software constantly. We will look at better ways to present this information and ways to try to suppress their display across installations if you've seen them before already.
  12. Hi will219 Yes we experience this ourselves quite a bit. We are looking at both short term solutions to enable easier ways for you to curate content shared via work chat and longer term solutions to integrate work chat in to the Evernote experience. We should have some of the shorter term solutions available later this year. Stay tuned and thanks for the feedback.
  13. Hello Sunnyg78, Can you clarify what you mean by a group? Do you mean you have a group of notes that are shared with users but the notebook itself is not shared? On which client did you initiate the sharing?
  14. If you're comfortable with this, can you share a screenshot of the scanned business card note and a picture of the card with me via a private message?
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