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mcheng

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  1. Workaround that I found. Try editing the note in the Evernote Web client. It will unlock the note in the Mac client. Evernote should find a way to fix across the board but this seems to work to allow me to continue working.
  2. I'd like to get additional feedback from users about Work Chat, sharing and collaboration features in Evernote. If you'd be willing to speak with me for 15-30 mins at a time of your convenience, please private message me on this forum and I'll contact you to setup a time. Thanks for your feedback. // Martin
  3. Hi Just a clarification for item #8 and #6. - Do you want to view chats that reference a notebook or do you want some sort "notebook" concept associated with the chat so that notes shared to the chat are stored there? - What do you see as the end result of mentioning someone in a chat or in a note? Do you just expect the person to receive some sort of notification or do you expect something more? Thanks.
  4. Hi These features should be rolling out to the Evernote clients soon. Stay tuned.
  5. Hi @davidatscpc, I removed your post because its not a good idea to expose your email addresses on a public forum. When you share notes or notebooks with your colleagues for the first time they will receive emails that ask them to create an account or login to an existing account. This is necessary for us to bind the email address to which you sent the messages to their account if the emails you sent to are different from the emails that they use to login to their account. Without this step, they will not see your content. If your colleagues don't seem to be receiving these emails, have them check their SPAM or Junk email folders or search for the email address no-reply@evernote.com. We manage our emails religiously to avoid them being tagged as SPAM but some mail systems are very strict. If they find these emails, please have them click on the button embedded in the email and follow through the subsequent screens. If you still are having issues, I would contact our support via the links below. You can safely give your emails to our support staff and they will be more than happy to help you resolve your issue.
  6. Hi Davevernote, We are working on adding people to chats and should have something out across all our clients soon. In the mean time, I wanted to ask a few more details about what you consider a useful chat client. Are there specific features other than adding people to an existing chat that you consider essential? Thanks.
  7. Hi Crayz, I'm sorry you had to uninstall Web Clipper. However without any additional information, its difficult for us to determine if the problem is in the clipper or some other software on your computer. As I said before, 19GB is a very large amount of data that should never be transferred to our Chinese servers unless you actually have an account on those servers and are uploading content. If you are allowed to use the clipper, it would be helpful if you'd use it as you would normally do and then capture the activity log from the clipper and send it to us via a support ticket. Thanks.
  8. @brianj @curtmuell In general, support does look at Free tickets but the current backlog is quite high at the moment. We found a bug with the latest version of iOS (version 7.7.6) which broke the CardMunch promotion logic. If you file a support ticket and post the ticket number here, I'll ask support to contact you directly to provide a workaround.
  9. Hi Gazumped, The situation in post #12 really was a due to a temporary outage on our international service which forced a failover to our Chinese servers only for the express purpose of determining which service your client should be talking to. This is not a normal process under stable network conditions and I don't know of any recent outages. In addition, the requests we make are very small. At most when our clients talk to our bootstrapping servers they send a few bytes of information as described in Dave's post. 19GB of data is definitely something odd and out of place. Crayz When you say the "Evernote extension" are you talking about the web clipper? Are you sure the issue from your IT department was about the Evernote extension sending data vs requesting data? See this portion of the post above that may be relevant: Were you clipping something with images or other resources that may have been residing on Chinese servers?
  10. Hi will219 Yes we experience this ourselves quite a bit. We are looking at both short term solutions to enable easier ways for you to curate content shared via work chat and longer term solutions to integrate work chat in to the Evernote experience. We should have some of the shorter term solutions available later this year. Stay tuned and thanks for the feedback.
  11. If you're comfortable with this, can you share a screenshot of the scanned business card note and a picture of the card with me via a private message?
  12. Hi gidian9 It really depends on 2 things: - Was the field from the card and converted into text in the note? - If not, is the field you are looking for on the card image in some fancy logo or font? if the field was converted to text, then there really shouldn't be a reason that you shouldn't be able to find it via search. I would contact support where we will most likely ask you for a screen shot of the note and the card so that we can try to reproduce the problem ourselves. If the field wasn't converted, that is a good indication as to why you can't search for it. Sometimes its just text that we can't categorize properly as a name or title, etc. However many times there is text on the card that our brains can read but the OCR process cannot because they don't look like text. Things such as stylized fonts, company logos or insufficient contrast between the text and the background of the card make it difficult for our OCR servers to recognize the text. Here is a note I put together on biz card scanning which outlines some of the more common problems we have with recognizing information from cards and why. https://www.evernote.com/l/AAz7tuwwknNKnKB7ESe6SfQbNTkKYG-KP_8 In the last couple of years, we've been able to improve our image recognition algorithms quite a bit which is why the new Evernote iOS camera and Scannable experiences feel like magic. However there will always be fonts and card designs that will stymy our algorithms. Hope this helps.
  13. Hi pollywatt, Thanks for your feedback. We are looking into team-based features for work chat and should be releasing some new features soon.
  14. Hi rumatsch, We are working on the ability to set topics as well as other collaborative features for work chat. Stay tuned.
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