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ThereseP

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    Issue logging in across Evernote versions? Can't log in to iPad (8.24.6) but credentials work fine for iPhone (10.2) and Mac (10.4)

    in Evernote for iOS Issues (Versions 8.24.6 and under)

    Posted

    Abby S. (Evernote Help and Learning) 

    Dec 30, 2020, 16:59 PST 

    @Ascot @jujuberry136 

    my premium subscription was debited yesterday 🙃

    Hi Therese,

    I understand that you want the old version of Evernote be back on your device.
    I'm afraid it will not be possible, as old version is only available for Mac and Windows.

    If there's anything else I can do for you today, please let me know.

    Sincerely,

    Abby S.
    Customer Service Representative

     

     

    Not able to login thru the app

    in Evernote for iOS Issues (Versions 10.0 and above)

    Posted

    On 12/28/2020 at 12:12 AM, jujuberry136 said:

    @PinkElephant if Evernote has made a change to no longer support sign-in via the older apps (v8.26) it would be beneficial to have well known by the user community and the App store. Speaking for myself at least, because I have other apps (e.g. Netflix) that allow me to run them on newer operating systems (e.g. iOS 14 on my phone) and older (e.g. iOS 12.4 on my iPad) I would expect a stronger error message beyond "Error Error Sign-In" if the issue is that Evernote has disabled log-in via legacy app - especially given the way Evernote v10 was rolling out in the Fall. Because I can still download the older version of the app via the Apple App store, my assumption has been that it's still usable - even if features are no longer being added. I'm not expecting to see patches or update to the older version - just the ability to log-in the way I was before December 10.

     

     

    Just got this - as if using old EN on earlier IOS is not a thing ( and i wonder if app store is actually downloading older EN like it says it is?) 

    Abby S. (Evernote Help and Learning) 

    Dec 30, 2020, 9:36 PST 

    Hi Therese,

    Thank you for providing me the OS version of your device.

    Please be informed that the new Evernote app requires iOS 13 or above, this might be the reason you are having a login issue. For this matter, I'm afraid we can no longer offer official support for these older versions of OS.

    If there's anything else I can help you with, please let me know.

     

     

    Issue logging in across Evernote versions? Can't log in to iPad (8.24.6) but credentials work fine for iPhone (10.2) and Mac (10.4)

    in Evernote for iOS Issues (Versions 8.24.6 and under)

    Posted

    Bad Luck See Ya?

     

    Abby S. (Evernote Help and Learning) 

    Dec 30, 2020, 9:36 PST 

    Hi Therese,

    Thank you for providing me the OS version of your device.

    Please be informed that the new Evernote app requires iOS 13 or above, this might be the reason you are having a login issue. For this matter, I'm afraid we can no longer offer official support for these older versions of OS.

    If there's anything else I can help you with, please let me know.

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