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ThereseP

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  1. I share your pain. I have had my premium subscription refunded as a result. Support advised to ‘force’ desktop version from browser on ipad but don’t promise that’ll work.
  2. Abby S. (Evernote Help and Learning) Dec 30, 2020, 16:59 PST @Ascot @jujuberry136 my premium subscription was debited yesterday 🙃 Hi Therese, I understand that you want the old version of Evernote be back on your device. I'm afraid it will not be possible, as old version is only available for Mac and Windows. If there's anything else I can do for you today, please let me know. Sincerely, Abby S. Customer Service Representative
  3. Just got this - as if using old EN on earlier IOS is not a thing ( and i wonder if app store is actually downloading older EN like it says it is?) Abby S. (Evernote Help and Learning) Dec 30, 2020, 9:36 PST Hi Therese, Thank you for providing me the OS version of your device. Please be informed that the new Evernote app requires iOS 13 or above, this might be the reason you are having a login issue. For this matter, I'm afraid we can no longer offer official support for these older versions of OS. If there's anything else I can help you with, please let me know.
  4. Bad Luck See Ya? Abby S. (Evernote Help and Learning) Dec 30, 2020, 9:36 PST Hi Therese, Thank you for providing me the OS version of your device. Please be informed that the new Evernote app requires iOS 13 or above, this might be the reason you are having a login issue. For this matter, I'm afraid we can no longer offer official support for these older versions of OS. If there's anything else I can help you with, please let me know.
  5. I have the same issue as is described here ( iPad Air). I have uninstalled and reinstalled changed passwords etc. other access is fine. Disappointed to be getting only very basic support responses given that this is now a common known problem.
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