Lolinda

Thanks. Your line sounds as if you would use a folding device too and you experienced the problem - I am curious: which one? Or, have you found other threads where other users report the same issue? it would be very helpful to know more about these and link them here on this thread so we know more about where the bug happens. Actually, more likely than not, it may be simple for Evernote to solve this bug without any need to care about specialties related to folding. Doing so, they would generally improve things for all users on all phones because crashes do sometimes happen on other phones too. just kindly have a look here. Essentially: it may be as simple as Evernote having modifiable technical weaknesses which cause that the app does not survive Android's battery optimization; and battery optimization on Samsung's folding devices is known and is necessary to be extremely aggressive, but it's there in milder versions on all phones (and all phones have Evernote crashing sometimes)

in addition to visually impaired users, there is a lot of further importance to fixing issues with pinch-to-zoom in Evernote: - There is no mobile phone and no tablet that can handle maximum sunshine in summer in any country that is closer to the Equator than say Germany. Even using maximum screen brightness, readability will suffer and a temporary means of zooming like pinch-to-zoom is needed. - Using dark mode or "eye-protecting" overlays, before going to bed is a common practice for health conscious people who wish to avoid crappy sleep and who therefore restrict blue light before bed. These solutions, however, typically reduce contrast and reduce screen brightness and you end up not being able to read small letters. -> so if I were you, and if it should be the case that you still have a possibility to change the thread title, I would formulate it more broadly and not only address the special needs of visually impaired users and not only address iOS. Yes, of course I do understand your pain that you identify as being such a user and you suffer from EN's ignorance. But this thread will address many more people if my above two examples of user needs for zooming are included. - And one more thing: Evernote actually does read this forum, but they just don't react in order to save time. So this thread that you have created does have some chance of reaching its goal that they listen and do an improvement. But I guess, they may use a tool to select threads that are read and commented by many users. So in order to achieve the desired Evernote reaction, we would need to attract more forum users to this thread.... - to attract more users, it is also a good idea to choose a really catchy title. fun and provocative. I don't always succeed, but here I did and attracted quite some users: https://discussion.evernote.com/forums/topic/148706-dear-evernote-i-want-to-pay-do-you-have-a-plan-on-which-your-app-doesnt-crash-10x-a-day/ - One little additional trick that may help: not responding immediately, but after a few days. This way, this thread stays pretty much on the top of the heap in the forum for many days. if responses are given immediately (which I do right now and I shouldn't do it) then this thread is at the total top of the heap for some hours, and then, when responses stop, it sinks into invisibility... - we need in one of the first posts a catchy screenshot or video. I offer you to make one but only if you like the idea: My really ridiculous bug report, that the left and the right end of the lines moves out of the screen when zooming in 🙂 . of course, that doesn't really address the issue of your thread, but it looks ridiculous and it does somewhat relate to the topic and it makes people discover that "oh I do have this issue too!" - even if they idn't zoom so far. please let me know, if you like my above suggestions for modifying this thread. We also could create a new thread that attracts a lot of users. Before, use this present thread to discuss strategy, and develop a catchy title and good visuals (screenshots and videos). (Yyyyyes, I am a nasty b itch but for a good purpose 😄 I only want to help your cause)

it may surprise you after I have complained myself about the BS hotline that actually I do have some understanding for their idea of reducing investment into support: so they can invest into debugging, which they indeed do. You may be interested in the second post on this thread that I have created, There I outline an idea on how it would be possible to have a highly effective support system save a huge amount of support cost at the same time.

My most recent attempt to make Evernote hotline respond: Bending spoons sits in Italy. Language may well be an issue. So I wrote them in Italian, using automatic translation by Deepl (Deepl is a free app and website providing much better quality translations then Google translate. You really can write as if you were a native speaker, almost. Do pay attention to write short and simple sentences in your native language from which you translate. In my experience, the risk of producing utter bullshit by automatic translation is not as big as with Google Translate. However, they do not support that many languages as Google Translate does.) I am currently awaiting Evernote's reaction, let's see if it works to make the hotline respond. I think it may have a chance and it may help them to respond because I do have experience from other European countries, and in Spain, Hungary and in French-speaking Switzerland, people do not have such a good level of English as they do in Germany or Denmark or the Netherlands. 8n Hungary or French speaking Switzerland or Spain, you may make a living having no other competence then good English! I assume Italy to be the same, and in such countries it isn't easy to create an English-speaking hotline. it is expensive and then you need to select within the few already expensive people who really have a high level of English those even fewer who also do have a technical understanding, whom you can teach Evernote tech issues. Such a hotline is really expensive and difficult to create in such countries. Me, I speak fluent Spanish and French, and this enables me to have a gues if the Deepl translation to Italian can be any correct. But so far nothing bad came out. And I am using Deepl since ages to help me to produce correct French and Spanish sentences, translating from English or German, and I confirm that the performance is amazing.

Being the OP, I do a first post on this thread myself. it won't be a trick how I made Evernote hotline finally respond, but it is a solution by which Evernote / Bending Spoons could solve their support issue: First of all, it may sound very surprising, but I actually do support Bending Spoons' idea to reduce investment into a huge costly support machinery consisting of dozens or hundreds of employees ... and instead invest into real and useful debugging and features. For example, I have no more sync issues across my devices, which is pure pleasure brought about by Bending Spoons. So how could Bending Spoons reduce expenses for the hotline and improve their debugging process even further and give us the happiness and utility of receiving useful resactions? I did experience such a system with another app / website. They used a software called User Voice at that time, years ago. There are meanwhile several cheaper copycats. They all more or less implement the following idea: If you have a bug to report or a feature request, you do not send it to any hotline at all. You open a website on which you can insert the bug report or feature request directly into their database. This database is displayed to all other users. When you posted your stuff, other users can vote on it. And they can add further information such as screen recordings, screenshots, describe experiences if a bug is reproducible on their device and how to do it, etc. Using such a system myself in the past, I have seen that some feature requests and some bugs really take off and get thousands of votes. So the enterprise immediately sees it quantitatively where the real pain of many users is. And very importantly, the enterprise receives aggregated useful information instead of individual bits of chaotic writings dispersed across a flood of incomming emails that often has biblical proportions... All this comes almost without having to pay a hotline! The database essentially builds itself using votes and contributions by the users. It is not entirely without maintenance, because users often produce duplicates: in the system which I have seen, the same bug report or feature request was sometimes described two or more times using different words. But even that is useful because indeed one may think about the same issue using different words. What needs to be done by a moderator, who is paid by the enterprise, is to occasionally join such issues that are technically the same, keeping the different formulations about it in a single entity from there on. As a user, I absolutely loved this system, because instead of a useless standard response from the hotline "we have received your request and forwarded it to ..." (or no response at all, from Evernote), I immediately got reactions from hundreds of users: I saw their votes and so I knew if they do have the problem or not, on which devices it happens, or even a workaround how to survive until it is fixed. And then, when an issue gained a lot of votes, the moderators from the enterprise reacted by doing a few clicks, which costed them almost no time. They marked issues as "currently being investigated" or "successfully reproduced" or "scheduled for implementation" or "started implementation" or "will be available in the next release" or similar. They should be able to attach open questions to any issue raised. As a user, I saved time because in the vast majority of cases, I didn't need to invest a lot of time to type again and screen record again bug reports and feature requests that others already produced before. Instead, I often just upvoted the feature request or bug report raised by another user. The core of the system was a clever AI, which when I started typing my issue, it showed me a list of similar issues already raised by other users.

Hi, as we all know, Evernote support is almost non-existent, even for paying users. In most of the cases, all you get are copy pasted standard answers produced by a bot / AI. This thread is not to complain, but to find solutions: - What did produce a meaningful human reaction from Evernote support? - Your best ideas to try - What did not work and is therefore a waste of time to try with Bending Spoons?

But there's an additional long-standing issue with pinch-to-zoom: On both of my Android phones, pinch-to-zoom makes the text simply move out of the screen to the left and to the right! 😮 No re-breaking of lines! Unbelievably stupid! So I have to drag, two fingers held on the screen, the text to the left and to the right: this is the only way to read the beginning and the end of the magnified lines. I have already reported this bug to Evernote, I have put in a lot of time to produce a screen recording and guess what they responded? Nothing! as usual! Their non-existent support even for users who do pay. Question: I'm curious about other experiences: do you have the same trouble on iOS? On Android devices? which ones? I use a Samsung Fold 3 and a Samsung Fold 5, both have the same trouble and de-installing and reinstalling Evernote helps nothing

I am an Android user and yes, I confirm that on Android we do have the same issue. And I found a pattern: pinch to zoom is not available when I recently edited a note or when I am editing it (keyboard visible). pinch to zoom is on my devices available when I read a note that was not edited recently.

Hi @alfonso peñalver thank you so much for bringing up this crucial and devastating bug of Evernote. I am curious: would you tell on which concrete devices you experience this? (in my case it is a Samsung Fold 5 and a Samsung Fold 3. I have it on both. however, in my case, killing the app and reinstalling it does help. But then the problem comes again after a while, after creating and deleting some notes, assigning tags etc) I have just posted my observations of this same trouble on another thread, but I feel it more appropriate on this thread. So here it is: I have all the time cases where I tap a tag and wish to see the list of notes that have this tag, and the list is filled up with notes long deleted, and/or lacking a lot of notes that I have added in recent days and assigned this tag. Now, imagine the horror this sole bug means: - you go into a meeting, and the various points you want to talk about are the notes that have a certain tag. Evernote does not show all the notes having the tag and I forget talking about them and cannot meet that person soon again.... Evernote is not only useless but produces a complete catastrophe. I had manifest business losses because of this Evernote bug. - I go to a supplier to buy things for my business or to a grocery shop where I buy things for myself. I have a tag with the name of each supplier or grocery shop or category of shops and this dumb Evernote shows me a ton of outdated notes that I have deleted long ago and does not show me the new notes about stuff that I need to buy. I had many cases where I needed to go again to that supplier or shop because crappy Evernote has this devastating bug. And guess what, I invested a lot of time to tell Evernote about this bug, showed them videos and screenshots. I only spent time and they did almost nothing. I even offered them that they can install a "debug version" of Evernote on my devices that monitors the development of this issue so they get the total information for their debugging process. At least they responded to this idea, but the response was negative: they don't do it. They don't want to profit from it. I was ready to forgo my privacy in order to help Evernote finally debug. When trying another note taking app, I proposed the same idea for a difficult bug and they immediately did it and were very happy about my offer and fixed the bug using the precious information received via their debug version of their app. in sum: - this single bug renders Evernote almost useless and outright dangerous for affected Android users who intensively uses tags - Bending Spoons care a damp ***** about bugs that cause manifest business losses (But I am happy that at least they responded a very few times before not caring anymore)

I am happy if you experience a rock solid tagging system on your devices, which are apparently Apple gadgets. unfortunately, on Android, we do not get this central piece of Evernote function. Yes, there is the same tagging system, but it is anything else than rock solid. So, this is my central point, why I cannot fully agree to your message, not at all: I have all the time cases where I tap a tag and wish to see the list of notes that have this tag, and the list is filled up with notes long deleted, and/or lacking a lot of notes that I have added in recent days and assigned this tag. Now, imagine the horror this sole bug means: - you go into a meeting, and the various points you want to talk about are the notes that have a certain tag. Evernote does not show all the notes having the tag and I forget talking about them and cannot meet that person soon again.... Evernote is not only useless but produces a complete catastrophe. I had manifest business losses because of this Evernote bug. - I go to a supplier to buy things for my business or to a grocery shop where I buy things for myself. I have a tag with the name of each supplier or grocery shop or category of shops and this dumb Evernote shows me a ton of outdated notes that I have deleted long ago and does not show me the new notes about stuff that I need to buy. I had many cases where I needed to go again to that supplier or shop because crappy Evernote has this devastating bug. And guess what, I invested a lot of time to tell Evernote about this bug, showed them videos and screenshots. I only spent time and they did almost nothing. I even offered them that they can install a "debug version" of Evernote on my devices that monitors the development of this issue so they get the total information for their debugging process. At least they responded to this idea, but the response was negative they don't do it. They don't want to profit from it. I was ready to forgo my privacy in order to help Evernote finally debug. When trying another note taking app, I proposed the same idea for a difficult bug and they immediately did it and were very happy about my offer and fixed the bug using the precious information received via their debug version of their app. in sum: - this single bug renders Evernote almost useless and outright dangerous for affected Android users who intensively uses tags - Bending Spoons care a damp ***** about bugs that cause manifest business losses (But I am happy that at least they responded a very few times before not caring anymore)

this constant crashing is very disturbing on Samsung Fold devices, I had it numerous times on Samsung Fold 3 and Samsung Fold 5. Using the same account on a different Samsung device, an ordinary phone, not folding, I had a very few crashes a week, which is perfectly okay for me. The crashes are not related to the folding action: if I don't fold at all, the crashes still come. I have sent detailed instructions for reproducing the bug to the hotline, meanwhile several times over the months, but nothing is done. I also asked the hotline, if they possess a Samsung fold device at all in the entire enterprise Bending Spoons, but they cared a wet s*** to respond. if they don't possess this type of device, they will never be able to reproduce.

many months later: The problem is still not resolved. The bug still comes, sometimes many times per day. if I completely de-install Evernote and reinstall it, which I just did last week, the next day I had 1 crash the day after 3 crashes, and then I have on many days many many crashes:

actually, it is not the form factor of the folding devices. it is the following, which I have already sent to the hotline, together with the supporting evidence I have, but they were not (yet?) able to put this information to good usage: Folding phones are special in a regard different from their folding action. they need to accomplish an impossible feat of having a totally oversized screen (for a phone) and comply at the same time with the following requirements: 1. users acccept only a bit more weight in a foldable phone than in an ordinary phone, so there is not much weight allowance for the battery 2. users still require the phone to survive a full day of usage, recharging only in the evening So how to do the impossible? 🙂 Samsung tweaks Android to the extreme. They have a super aggressive algorithm in place to shoot down absolutely everything all the time (except Samsung apps and services, of course! 😮). I know this not only because it is written all over the internet but also, because by shutting off as much of their "optimization" as I can, I could dramatically reduce all sort of errors in Evernote. I already sent the details on how and what I do to the hotline and reported in detail what evernote bugs I could reduce doing so. but they didn't care. You very correctly raise the important question: can we expect Evernote to care about device specialties? I dare to say yes! for reasons: 1. people who buy foldable devices that retail for e.g. 1800 bucks will not have a problem to buy an Evernote subscription for a tiny tiny fraction of the amount of the device price. To the contrary, only a few percent of owners of mainstream phones pay for what they receive from Evernote. 2. if Evernote would care how to develop an app that is stable in spite of extreme "optimization" strategies by the OS from whatever manufacturer, they would improve Evernote for everybody, because similar "optimization" schemes are in place on absolutely every phone whatsoever, just less aggressive and just causing not that many crashes and other bugs.

I have to revert to a Samsung fold 5 .... and the horror with the many crashes is awaiting me....:-( regretting of having paid any penny to Evernote

This was a smart comment! But meanwhile I got a first evidence where the problem with the numerous crashes comes from: EVERNOTE HAS THIS EXTREME CRASHING ISSUE ON SAMSUNG FOLD DEVICES !! Using the same Evernote account, I was until recently on a Samsung fold 3, then switched to the new Samsung fold 5 and I had an imbearable amount of crashes per day. Now I have switched to a Samsung S23 phone + Samsung S9 tablet. using the exact same Evernote login, I didn't have a single crash whatsoever. I hope it stays like that but judging from 2 days of experience, the crashes are 100% gone. I did already have such a miracle once for a few days on a fold device, after a new EN version installed and then everything reverted back to "crashing normal". So maybe I will have to delete this post. But for the moment: not a single crash. A further line of evidence is, that on the play store, the average rating given by Samsung fold users are much worse than the average rating given by all users. If it will prove really true that these extreme amount of crashes are specific to the Samsung fold devices, then actually Evernote does not want to earn money: Of course, ordinary Samsung phones and tablets are bought by more people, but the Samsung fold devices are bought by people who do not spare money on technology (fold 5 list price here in Switzerland 1900 CHF, which converts to a largely similar amount in USD) and certainly can afford to pay for Evernote. Celebrating these few bug free days, I decided to honor Bending Spoon's efforts by paying them a simple personal license (without using any such features) update: I am using now Evernote since a week on Samsung devices, a phone and a tablet, but not a folding device and I had in total three crashes. I use the same Evernote account. While using the Samsung fold 3 and more recently the Samsung fold 5, I had on many days 10 crashes, rarely even 20. Often it was virtually impossible to navigate to a certain note which was horribly embarrassing when it happened while talking to someone and the other person waiting for me to come up with some information and I cannot say anything because Evernote just refuses to take me there because it crashes on the way all the time.... -> Evernote is simply not fit for Samsung fold devices.

Hey @gazumped your words are so nice, warm hearted and trying always always to be helpful to everyone. I really like it ❣️ unfortunately I already sent logs over all the months to Evernote... and I have switched to a new device (Samsung fold 5 Android 13) 2 weeks ago, and in that process I didn't transfer anything from the old device but completely deleted and installed Evernote on the new device. in spite of this, I did have some hope in clearing the cash, because even if I already knew that it is not a permanent solution, I would already be happy if it would save me from some bugs for a full day or two: but it did not help, not even temporarily.... There is just nothing left to try what I can think about... And whenever I look at the ratings on the Play store and I see that newer ratings tend to be worse than the average rating, then I know that things are going downhill for the majority.... I'm worried for Evernote.... 😞

I am on 10.58.1 and the crashes still come. Note, that it was promised already since many months that a new version will fix the crashes many users experience. In spite of all promises this never materialized. I did notice however a small temporary improvement with one of the last versions arriving: after a specific version installed, the crashes went away for a week or so. I was totally amazed and I thought it is time to pay for Evernote again, just to support good development, even though they did not fix all the other painful and many times reported bugs. But then the crashes came back as ever before.... you know, I do not need any features from any paid versions. Evernote would be perfect as it is on the free plan. I just supported Evernote with my payments over many years hoping to encourage good software development. I worked myself as a developer before I went into management, and good software development just deserves good money. And even the most expensive plants are so little little little little little money for the utility the basic plan already delivers. But after so many years of selfless support for Evernote, seeing all the time how the software gets more and more and more buggy I am tired of supporting them. okay, I admit I would click on a back link two times per month, maybe. But I do it out of principle to not pay anymore: they just invest into newer and newer features and forget about the users who would like to have a reliable tool....

I tried and the crashes still come 😞

Hi everybody, thank you so much for all your comments! I will respond to each

Android tells me that I should put Evernote to deep sleep because it crashes all the time: Evernote tells me that by paying 150 bucks I will remember and accomplish everything: Question to everybody who reads this: please give me advice, what should I do???

such experiences are so valuable to know! I imagine one could earn money by writing a software that helps people migrating 🙂 it's not so difficult to do, because the database structure for note-taking apps is not frequently changed: for example the old Evernote and the new Evernote uses the same database structure.

I actually use this #mytag approach (good name @PinkElephant) myself, in parallel to the Evernote tags. it does have a distinct role for me: my note titles start with such a my tag type of thing. these are a very few very basic mutually exclusive categories, and hence, when sorting notes alphabetically, I get first some notes belonging to mytag1 and then to mytag2, etc. these mytags indicate the nature of content in the notes such as: -- mytag1: note contains lists of helpful resources such as lists of good books on the subject, list of websites where I can download things, or people whom I can ask, or good vendors. -- mytag2: how to measure something -- mytag3: how to produce an outcome, how to get something done -- mytag4: an individual piece of a resource, such as a scientific paper or a book. while originally, these mytags came out of my work as a researcher, I found they apply wonderfully also to private life. for example gardening: One note can contain how to measure the pH value of soil (note title starts with mytag2) while another note may contain my experiences how to care about a certain species of beautiful or tasty plants 🙂(note title starts with mytag3), and another one may contain as an individual resource (note title starts with mytag4) a research paper on plant diseases

I'm curious: how was the import to Evernote? did it go automatically by pressing some import button or did you have a lot of manual work to do? if tags are the only big issue, they could be replaced: just write all the tags into the note titles, each preceded by some rare Unicode character that you never use otherwise in your notes. the only downside that comes to my mind is that renaming tags would not go as smooth as in Evernote.

yes, my pinned note appears as the content of my notes, often in newly created notes.. it is really frightening when you see this bug the first time...

@Tim Kowal (b) @DAB12345@Alxa @Gazebo@agsteele@lmsergio @janndk @PinkElephant and everyone else: would you mind sharing: - Android device - Android version - if you use offline folders - number of notes -> so maybe we see some pattern What affected people and what unaffected people have in common I start myself: Samsung fold 3; Android 11, all folders offline; 8761 notes bugs: - tapping on a tag in the app shows only a small fraction of notes belonging to it (uninstalling and reinstalling fixes the issue for a few days) - web clipping is haphazard - offline folders I needed only once, but then they were not available