pleasemakeitwork

My question posed an either or question about the sequencing of the os upgrade and the en install, I read your reply as telling me that I should first do the os upgrade then do the en upgrade. Thanks

I am going to upgrade my Mac os to High Sierra. Should I clean uninstall EN before installing the new os or leave EN alone and just do the os upgrade? Thanks

Thanks bad result log out / log in EN done. Result no change then shut down Mac and powered it back up then entered EN done Result no change EN on the Mac still thinks I've use 60 of 60 leaving zero available note re Mac I did shutdown not restart

On the web my account info says, correctly, that I have 60mb available to upload. But on my laptop it says, incorrectly, that I have zero mb available and 60mb used. How can I get the laptop to recognize the correct amount? I can't create any new notes - that sync - till then. Thanks.

I just ride to log into the web client using mu iPad and a notice says that the web client not longer works on an iPad. Is this temporary or is ipad forever off all ipads? This is a real problem for me (and my iPad )

I thought that I was replying to DTbut I'll take all the help that I can get CalS. Here is the thread and ithe problem isdriving me nuts

I just noticed that you replied to my issue this morning. Hope you saw that I still have the problem. Anyway thanks again

Thanks i am hoping that the Forum will solve the problem but just in case I sent in a Twitter help request.

i am a basic user. I am having a problem with my account. Is there a way to contact EN to get help resolving the issue? Thanks I've had an account for many years but until now my account never needed help.

I feel as though I am a Dickens character in debtor's prison and my debt keeps growing. About 40 days ago, I (accidentally) exceeded my BASIC upload limit of 60 mb per month. So I created a local NB and I have been working in that. I have not synced any notes because (1) I cannot sync and (2) the local NB never syncs. My Account Settings told me 34 days ago that I had used 60 of 60 mb and that my account would reset in 29 days. Today, 34 days later, Settings says that I have used 60 of 60 and the reset will happen in 24 days. Is there a reason(s) why the reset has not happened yet? Does merely opening a note in a synced NB somehow count against my used mb count? I am not a mathematician but it seems that instead of serving a 29 day sentence I am serving a 53 day sentence (29 + 24). In order to make sure that I do not get more time added, should I never open any note that is not in my Local NB? thanks

Yes my Trash folder has approx 12 notes and they are all text, maybe all of them total 20 pages, if that.

my account settings say that I have used 60 of 60 mb and that it will reset in 24 days. Now I am really stumped. 34 days ago it said that I used 60 of 60 and that the account would reset in 28 days. Since then I have not uploaded anything - because I can't - and instead I have worked only in my Local nb. Is the Local nb, which cannot synch, adding to my upload count even though it is local? I can not think of any other way that in the past 30+ my upload count has remained at 60. Very truly your: Totally Confused

thanks, I really appreciate your help on this. We seem to be speaking past each other, and it probably is my fault. You are suggesting that I look at my account settings but I am asking for a way to get EN to allot me the basic limits so that I can resume full use. I know that I may be missing the point but I do not understand how viewing my account settings will get me the result I am hoping to achieve. Again, maybe I am not seeing something that is looking right at me; and it would not be my first time! After looking at my account settings, what would be my next step? thanks

I created a note that included an attachment that was so large that it caused me to exceed my 25mb monltly limit as a non-premium. Rather than rejecting the upload, EN accepted it and used it to exhaust my 25 mb monthly allotment and thereafter refused any further uploads - even edits to existing notes, telling me that it would exceed my monthly limit. I asked this Forum for help and you folks gave me an explanation for what I had done and what to do next. Thanks. So I created a Local Notebook that does not try to sync and I am working with that as an interim measure. The Forum advised me that my account would automatically reset as a matter of course at the end of my 30-day cycle so that I would get a new 25mb monthly allotment and thereafter I would be able to create notes in syncing notebooks as normal. I created the Local Notebook on October 7, more than 30 days ago. When I try to work in a syncing note EN still rejects it - no matter how small - saying that it will exceed my 30 day limit. How can I get back to using EN with the normal 30-day limit? ThanksI created a note that included an attachment that was so large that it caused me to exceed my 25mb monltly limit as a non-premium. Rather than rejecting the upload, EN accepted it and used it to exhaust my 25 mb monthly allotment and thereafter refused any further uploads - even edits to existing notes, telling me that it would exceed my monthly limit. I asked this Forum for help and you folks gave me an explanation for what I had done and what to do next. Thanks. So I created a Local Notebook that does not try to sync and I am working with that as an interim measure. The Forum advised me that my account would automatically reset as a matter of course at the end of my 30-day cycle so that I would get a new 25mb monthly allotment and thereafter I would be able to create notes in syncing notebooks as normal. I created the Local Notebook on October 7, more than 30 days ago. When I try to work in a syncing note EN still rejects it - no matter how small - saying that it will exceed my 30 day limit. How can I get back to using EN with the normal 30-day limit? Thanks

Thanks, but I am an nontechy so I need a little translation. "access the account". If this refers to newmail@whatever.com, I use this account all day long for email. When I use this account, there is no indication that I can see that the account is being used for any EN purpose. "free up the email address" What steps are "free up"? Maybe …. You are recommending that I enter my EN account settings, select "manage email" and delete the entry for newmail@whatever.com. I suppose that the steps would be to change the email address to a blank, no email address at all. This would leave the email entry blank. Then I should exit EN, and then go back in, and then fill in the email address blank with newmail@whatever.com. This makes sense to me, assuming that EN would permit the existence of a blank for the email address.