davidtderrick
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Everything posted by davidtderrick
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Even when you have spelled out exactly what OS you are on, and what version(s) of Evernote you are using, Support send an email asking you to check a whole bunch of stuff that you have told them you already checked. In the next stage, they send long, turgid answers consisting of, first, a totally unnecessary summary of what they understand you have just asked, and, second, an infuriatingly bland, largely pre-written response that most of the time misses what you are actually asking about! After several rounds like this, just possibly you will engage with someone who engages with the question. This kind of treatment is insulting to customers who are paying a lot of money and expect a minimum of attention in return. Stop wasting our time!
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It was good to see some interviews with Federico Simionato on YouTube recently. He explains how some problems are being resolved, how others will take a bit more time, how on the whole things are getting better, etc. What I don't hear him saying is that Evernote is fantastic and a far better platform than the others which the Evernote whiners constantly threaten to migrate to. Evernote needs a far stronger communications strategy! If its existing users aren't convinced it will be around for long, how can it expect to attract new ones? A bit more enthusiasm and Steve Jobsian reality-distortion is needed. And it's true: I have experimented with all Evernote's competitors and I don't like any of them. Plus migration works really badly even if you try it. I say this despite persistent bugs which Evernote never addresses and appears not even to be aware of. David Derrick
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Smart Quotes Not Working
davidtderrick replied to Peter W.'s topic in Evernote for Mac Issues (Versions 10.0 and above)
I don’t think this is ever going to happen, to be honest. -
Mising images: image could not be rendered properly
davidtderrick replied to bobbyt2's topic in Web Client Issues
Still happening for me in multiple (not all) notes on Mac, and in both web and client versions. -
Evernote's "exciting news"
davidtderrick replied to Dave-in-Decatur's topic in Evernote General Discussions
Here are some simple truths. a) There has been a very lazy online industry for years of Evernote-bashing. You can ignore nearly all of it. b) It is good to see this community largely optimistic about this acquisition. c) I have tried alternatives. They are usually appalling, and I don't understand the praise they get. d) Yes, Evernote has incomprehensible bugs and anomalies. But so do all the others. e) If Evernote is too expensive for you, move. Serious users don't usually mind. But yes, I hope Spoons will get the pricing right. f) I hope Spoons are reading this thread, but I'm not counting on that. I doubt Evernote is. g) Migrating is basically impossible anyway. There is not one migration route that doesn't lead to unacceptable compromises and bring unfixable formatting bugs with it. Tell me if I am wrong. -
Evernote's "exciting news"
davidtderrick replied to Dave-in-Decatur's topic in Evernote General Discussions
Evernote has over 400 employees, dealing with, as far as I know, one product. Bending Spoons has 175 employees dealing with a whole suite of products, and with no experience of data management. Are they going to be able to give EN the attention it needs? Shouldn't we worry? -
Smart Quotes Not Working
davidtderrick replied to Peter W.'s topic in Evernote for Mac Issues (Versions 10.0 and above)
You must have a lot of time on your hands, PinkElephant. -
Smart Quotes Not Working
davidtderrick replied to Peter W.'s topic in Evernote for Mac Issues (Versions 10.0 and above)
It's about basic typographic literacy. Yes, that's important even in a note. And many people use Evernote for more than just notes. Also, the whole point about the new Evernote was that it should operate in a similar way across all platforms.