duneguy 0 Posted September 13, 2016 Share Posted September 13, 2016 I have been using Evernote to keep track of a personal writing project because I thought Evernote would be more reliable than my home server. I had been working on a document for over two months, and Evernote deleted 75% of this document today. There doesn't seem to be any way for me to retrieve this content, and there is no way to contact customer service. I don't expect premium support when I'm not paying for a premium service, but I did expect the app to work as it was supposed to. I'm very frustrated, and plan to stop using Evernote as soon as I have moved all of my other files. I'm posting this in case anyone--including Evernote staff--has any suggestions about how I might be able to retrieve my file, but also to let users know about this experience. Make sure to back up your Evernote data on a regular basis! Link to comment
Ex Employees annah 133 Posted September 13, 2016 Ex Employees Share Posted September 13, 2016 @duneguy So sorry to hear about this. I'm going to open a support ticket on your behalf so we can get to the bottom of this - keep an eye out for my email. Link to comment
Level 5* DTLow 5,737 Posted September 13, 2016 Level 5* Share Posted September 13, 2016 11 hours ago, duneguy said: I have been using Evernote to keep track of a personal writing project because I thought Evernote would be more reliable than my home server. I had been working on a document for over two months, and Evernote deleted 75% of this document today. There doesn't seem to be any way for me to retrieve this content, and there is no way to contact customer service. I don't expect premium support when I'm not paying for a premium service, but I did expect the app to work as it was supposed to. I'm very frustrated, and plan to stop using Evernote as soon as I have moved all of my other files. I'm posting this in case anyone--including Evernote staff--has any suggestions about how I might be able to retrieve my file, but also to let users know about this experience. Make sure to back up your Evernote data on a regular basis! I haven't known Evernote to delete data, but sometimes things get messed up in syncing I have managed to accidently delete data, and was able to retriieve it, Two options for retrieval - I have my own backups - Evernote maintains an archive Note History Access to this is a paid feature. You might find it worth enrolling for a month to retieve your lost data. Link to comment
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