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annah

Evernote Staff*
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  1. annah's post in Offline Notebook Sort Order was marked as the answer   
    Hi @Stacey - this is a known issue with offline notebooks. It should be sorted alphabetically! We hope to get this resolved soon.
  2. annah's post in SO SLOW (App Performance) was marked as the answer   
    Hi @Wilburguy and @gustavgi, thanks for reporting this. This is definitely not expected behavior. If you're willing, I'd like to gather a few details from each of you, to see if we can better understand what is causing a degradation in performance on your iPads.
    @Wilburguy What iPad model do you have?  You mention offline notebooks - are those still in the process of downloading? (Indicated by the progress bar underneath the notebook titles.) Performance could potentially slow down a bit if all notebooks are still downloading - but that should resolve itself once they are done. Would you be able to provide an activity log and send it to me via DM? To access this, open the settings menu from the 'gear' icon at the top of left sidebar, then Support > Activity Log. You can email the file to yourself first and then attach it to the message. 
      @gustavgi What iPad Pro model do you have? The behavior in the video is of course egregiously slow, and absolutely unexpected. Does that happen every time you try to expand a section, or is it specific to one area?  Is anything else going on within the app while this is happening? For example - are you also downloading offline notebooks? Is the app still syncing notes from the service (if so, it would say 'Syncing...' next to the 'All notes' header)? Could you also provide me with an activity log via private message, following the same steps as above?  
    Thanks in advance.
     
  3. annah's post in Bug: Document annotation with Apple Pencil laggy and unusable was marked as the answer   
    @Talsaleh @Ling340 @nick70 Hi folks, thanks again for your patience on this. Good news - 7.16 just went live, and we believe that the issue is addressed in this update! Once on this version, you should notice a significant improvement in annotating PDFs with the Apple Pencil. Please test this out and keep us posted!
  4. annah's post in Error communicating with the Evernote servers was marked as the answer   
    @Morris Wang Hi! I recommend trying to reset network settings from your iPhone settings. Once in Settings, go to General > Reset > Reset Network Settings. Note that this may require you to re-enter any WiFi passwords you have previously set up, but these steps usually fix this issue. 
  5. annah's post in Clip simplified article in iOS was marked as the answer   
    Hi! There isn't currently a way to clip a simplified article on iOS using the Evernote clipper. However here's a good workaround, if you use Safari and are Plus or Premium: put the web page in 'Reader mode' (the 3 lines to the left of the URL), and then send it to your Evernote email address through the share menu.
    Reader mode will strip all ads and extraneous content just like Simplified Article does, and this format will carry over to your note when you send it to Evernote via email. Note that reader mode is available for most pages, but not all.
  6. annah's post in where to switch on predictive titles for notes on Evernote Desktop (OS Maverick)? was marked as the answer   
    Hi @Unger, I can confirm that suggested note titles are not currently available on Mac - this feature is specific to notes created on a mobile device.
  7. annah's post in I don't want to sign an automatically renewing subscription was marked as the answer   
    There is a way cancel the auto-renew once you've purchased a subscription:
     
    Log on to the web and go into 'Account Settings > Manage My Subscription'.
     
    From there, choose 'Basic', and follow the rest of the steps. At the end of the year, you won't be charged again and will automatically revert back to a Basic account.
  8. annah's post in Notebook stack view: bug or feature? was marked as the answer   
    Hi there! You can turn off the advanced notebook view in 'Preferences' > 'Software Update' > 'Enable Advanced Notebook View'. (The advanced notebook view is the single column layout.)
  9. annah's post in app crashes after taking photo was marked as the answer   
    I can confirm that this is a known issue, mostly on the 6 and 6+. Our developers are indeed aware and are working on a fix for a future release. 
     Here are a few workarounds that have been successful, at least temporarily: Quitting all open apps. Rebooting your iOS device. Reinstalling the Evernote application. Clearing the cache (EN Settings > Support > Clear Cache).  We do understand that this is a frustrating issue, but we are working on it and hope to have it resolved soon.
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