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HELP - just subscribed to premium which entitles to me email Evernote with a query but I still show up as basic


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I've just upgraded to Premium, In Tools I still show up as basic. One thing I wanted was to be able to email Evernote with a query such as this one, but their website `contact us' never offers up any way of contacting them - it tries to answer your question and if it can't there's no offer to contact them. So, I have purchased Premium, yet still show as basic and can't contact them for help. Anyone offer me a clue about what to do? Thanks

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Hi.  It takes a little while for the change to register with your system - try logging out of Evernote and back in to force the app to reload your status...

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On 7/2/2016 at 8:06 AM, medindexer said:

One thing I wanted was to be able to email Evernote with a query such as this one, but their website `contact us' never offers up any way of contacting them - it tries to answer your question and if it can't there's no offer to contact them.

Scroll down a bit from the suggested answers--there's a green Submit ticket button; also a Chat button.

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