Mark78 45 Posted April 27, 2016 Share Posted April 27, 2016 I just filled out a survey from Evernote about pricing. That's it. No space to allow me to share my thoughts. So, I hope someone high up in Evernote will pay attention to what I write here, because they are about to lose a faithful Premium Evernote user of 6 years. Evernote in many ways has been a wonderful product. I really appreciate it's cross-platform capabilities. I have used it on iOS, Android, Windows, Window ap store and web. Here my observations/gripes/reasons for looking elsewhere. In other words, some real gut-level customer intel: It seems like Evernote peaked about 2 years ago. Then it seems like it is declining. I have made suggestions for improvement and there is no response. In this business, that is practically suicide. The "new" web product is atrocious. Yes, it is great for not creation but it is hugely terrible for organization. This RADICAL trashing and transformation of a very successful product is uncalled for. I have complained REPEATEDLY about the horrible search capabilities of the Windows desktop app. It takes FOREVER to get around to producing results. The real pain is that as you type, every character, character by character, it searches and STALLS. God forbid if you make one little mistake while typing. Meanwhile, the search interface in Android is incredible. It is very frustrating as a customer to complain about a REAL problem and Evernote is deaf. Does nothing to fix this. I can't tell you how many times a day I'm using the Windows desktop application (on different machines, ranging from a Windows 7 PC of a couple of years to a hypersonic brand new with Windows 10 machine) and it will stall with the infamous "Evernote not responding". Please. That has caused me to abandon the desktop application to slog my way through that dreadful "new" web monstrosity. All of this portrays a dying company to me. Not the incredible, vibrant, innovating company of just a couple of years ago. I have a ton of data in Evernote, both for work and a separate account for personal stuff. Evernote never communicates to me about what they do about the security and PRIVACY of these notes that we entrust to their care. Meanwhile, everyone else in today's world practically falls over themselves to let it's faithful users KNOW what they do to protect OUR data. Not just security but PRIVACY. Over the last 6 years, I don't recall Evernote ever going out of their way (i.e., an email) to let me know. Maybe it's on a blog page somewhere. Well, I don't have time to "keep up" with a blog page. Meanwhile, Microsoft Onenote just keeps getting better and better. I am waiting for Microsoft to finally wake up and smell the coffee to do two things to entice former Evernote users into its fold: Provide an easy way to import Evernote notes into Onenote Support a note tagging scheme like Evernote. I HEAVILY rely on tags. Evernote... are you listening? This long-time, faithful Premium customer is close to exiting, going to your competitor and never coming back. I am a person that refers people to great productivity technology. Evernote has gotten new customers because of my recommendation. I can't do that anymore because I simply don't trust Evernote anymore. Anyone out there in the upper echelons of Evernote listening? Knock, knock, knock... are you there? Get back to what you were. Start innovating. Start improving. Don't EVER stop. Or you'll be gone. Sincerely, Waiting. Link to comment
This topic is now archived and is closed to further replies.