Error message when trying to update to 6.0.15...

[mrstucci 16]

Hi-I have tried numerous times to update my Evernote but all I get is an error message that says that there was an error when downloading the file. What do I do? I am a Premium member and this happens often to me. Judy

[JMichaelTX 4,119]

Since you are a Premium member, you have access to EN Support Chat for immediate response.

 

Since you said "this happens often to me" it sounds like some part of the Evernote install/setup has become corrupt.

So, you might want to try a clean reinstall:

See How to Completely Remove and Reinstall EN Mac 

 

See Evernote Chat Support., available business days 7am-7pm US CST. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

[chodorowicz 9]

I got the same problem since 6.0.15. Now 6.0.16 is the same... (haven't tried removing EN totally yet).

[JMichaelTX 4,119]

Evernote project manager SoftwareMarcus has requested that everyone report all issues concerning EN Mac 6.0.16 in the release thread for that version.

[SoftwareMarcus 388]

This dialog appears when we detect that there's been file corruption in the upgrade process.  Previously you would have crashed if you launched Evernote.  For some reason this occurs for a few people all of the time and never for others.  We do not know why this happens.  The solution is simply to download Evernote from Evernote.com.  

[Esthor 0]

I was getting the same error. I realized that the issue probably had to do with checking the current install, and upon doing that check an error was encountered because I had changed the Evernote app icon. Upon reverting back to the original app icon, the update worked. So, my hunch was probably right. Also, a clean install by downloading the app from Evernote.com and replacing the old app would have worked, too.