longleandog 1 Posted October 21, 2014 Share Posted October 21, 2014 Hi all - whilst waiting for Evernote themselves to respond I wondered if anyone has had a similar experience. . . I had an email from PayPay a few days ago to inform me that Evernote had cancelled my payments for Premium - and I have no idea why. I cannot access live chat as I no longer have a Premium account!! any ideas? your help would be really appreciated, Sarah Link to comment
Wordsgood 526 Posted October 22, 2014 Share Posted October 22, 2014 Hi Sarah,Yes, put in a Support ticket and once you get a Ticket # through email, come back and post it so one of the forum admins can flag it for you. Include a hint of your issue in the ticket title. Something like "Trouble with Premium Account." Link to comment
Level 5* gazumped 11,666 Posted October 22, 2014 Level 5* Share Posted October 22, 2014 Hi Sarah - have you used any Evernote 'points' to extend your premium membership, or has someone sent you a gift code recently? And has your account definitely been downgraded from premium? Link to comment
longleandog 1 Posted October 22, 2014 Author Share Posted October 22, 2014 Hi gazumped, I haven't paid for my premium account any other way than a monthly direct debit - which has been running of over a year now. It must have been fully downgraded as the layout of my screen has 'upgrade to premium' content. Link to comment
Level 5* gazumped 11,666 Posted October 22, 2014 Level 5* Share Posted October 22, 2014 Have a look at your My Account page just to confirm - and don't forget to post your ticket number here so we can flag it. Link to comment
longleandog 1 Posted October 22, 2014 Author Share Posted October 22, 2014 Mostly I use my account on my iPad, but just opened the app on my iPhone and immediately got a pop up window telling me my Evernote Premium account has expired and giving me the opportunity to renew - so it really has been reverted to a free account. Link to comment
Level 5* gazumped 11,666 Posted October 22, 2014 Level 5* Share Posted October 22, 2014 So: ticket number? Link to comment
longleandog 1 Posted October 23, 2014 Author Share Posted October 23, 2014 Sorry being a bit thick! I opened a new postTicket# 776472 - Paypal have informed me that you have cancelled my Premium payments - please explain why? Link to comment
BurgersNFries 2,407 Posted October 23, 2014 Share Posted October 23, 2014 If payment is through a credit card, have you confirmed the credit card has not expired? Link to comment
longleandog 1 Posted October 23, 2014 Author Share Posted October 23, 2014 Yes thanks - payment is through PayPal and it is linked to my bank account. If there is no money in my PayPal account, then it is taken from my bank account. Link to comment
Level 5* GrumpyMonkey 4,319 Posted October 23, 2014 Level 5* Share Posted October 23, 2014 Yes thanks - payment is through PayPal and it is linked to my bank account. If there is no money in my PayPal account, then it is taken from my bank account. Recurring payments have been a problem with PayPal in the past, though I thought it was mainly something to do with Germany. Link to comment
Level 5* gazumped 11,666 Posted October 23, 2014 Level 5* Share Posted October 23, 2014 Ah. I see I flagged you already - https://discussion.evernote.com/topic/71469-trouble-with-premium-account-cancelled-without-warning-or-explanation/ Maybe someone can merge these two... Link to comment
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