raindance15 0 Posted August 20, 2014 Share Posted August 20, 2014 Now, after ten months of trouble free operation, when I select the Evernote icon in my task bar I get the following message: "An internal database error has occurred that prevents Evernote from functioning properly. If the problem persists, please contact Evernote Support." EN support says I have some "infections" on my hard drive and they want $226 to make it well. My Mac-expert friend doubts their diagnosis. I'm using a MacBook Pro, OS 10.9.4 Anybody out there know of a quick fix, please? Thanks,RD Link to comment
BurgersNFries 2,407 Posted August 20, 2014 Share Posted August 20, 2014 Now, after ten months of trouble free operation, when I select the Evernote icon in my task bar I get the following message: "An internal database error has occurred that prevents Evernote from functioning properly. If the problem persists, please contact Evernote Support." EN support says I have some "infections" on my hard drive and they want $226 to make it well. My Mac-expert friend doubts their diagnosis. I'm using a MacBook Pro, OS 10.9.4 Anybody out there know of a quick fix, please? Thanks,RD FWIW, I've NEVER heard of Evernote support requiring money (other than a premium account - $5 USD/month or $45 USD/year) to fix something. Sounds like you've tangled with a scammer...IMO. How did you contact this company that is wanting to charge you $226 to fix it? I honestly don't think that's Evernote. Did you contact them via a an Evernote support ticket (see my signature)? Link to comment
JimKn 30 Posted August 20, 2014 Share Posted August 20, 2014 I agree with BnF that sounds fishy. Do you back up your Mac with Time Machine? Also: Are you able to access the Web version of evernote and are your notes fine there? If so here is a link : Resolving "Internal Database Error" in Evernote for Machttps://evernote.com/contact/support/kb/#!/article/23172211 The link above might be kind of old, I found my evernote database located at "~/Library/Application Support/Evernote/" whereas the link states "~/Library/", also I think the App Store version stores the DB in the actual evernote.app but I don't have that version to check. Link to comment
Level 5* GrumpyMonkey 4,318 Posted August 20, 2014 Level 5* Share Posted August 20, 2014 Evernote is charging you for their corrupt database? I should hope not, though I would like to see how that bill gets broken down, because I wonder how the amount gets generated. I wonder what a lost note would cost. LOL. I am guessing you somehow got in touch with a scammer, because I've never heard of a legit company fleecing its customers like this. I'd follow the link posted by Jim Link to comment
Ex Employees charboyd 272 Posted August 20, 2014 Ex Employees Share Posted August 20, 2014 Now, after ten months of trouble free operation, when I select the Evernote icon in my task bar I get the following message: "An internal database error has occurred that prevents Evernote from functioning properly. If the problem persists, please contact Evernote Support." EN support says I have some "infections" on my hard drive and they want $226 to make it well. My Mac-expert friend doubts their diagnosis. I'm using a MacBook Pro, OS 10.9.4 Anybody out there know of a quick fix, please? Thanks,RDSorry to hear that you are having issues in your Evernote account. Other than your subscription level, Evernote Support would NEVER ask for money to be provided support. We suggest immediately cutting off communication. If you could please PM me further information such as sender info/email and the email content for further investigation. Link to comment
Ex Employees charboyd 272 Posted August 20, 2014 Ex Employees Share Posted August 20, 2014 Also, you might try referencing this article for your internal database issues: https://evernote.com/contact/support/kb/#!/article/23172211 Link to comment
raindance15 0 Posted August 23, 2014 Author Share Posted August 23, 2014 I think BurgerNFries is right. I think I "grabbed" a scammer off the Google response. Thanks, guys. Link to comment
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raindance15 0
Now, after ten months of trouble free operation, when I select the Evernote icon in my task bar I get the following message:
"An internal database error has occurred that prevents Evernote from functioning properly. If the problem persists, please contact Evernote Support."
EN support says I have some "infections" on my hard drive and they want $226 to make it well. My Mac-expert friend doubts their diagnosis.
I'm using a MacBook Pro, OS 10.9.4
Anybody out there know of a quick fix, please?
Thanks,
RD
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