Obaid Albloushi 0 Posted May 31, 2014 Share Posted May 31, 2014 I have upgraded my account to premium last Wednesday and unfortunately nothing happened, I have submitted 2 support tickets but no one has replied back! Knowledgebase says that it shouldn't take more that 4 hours but 3 days has already past. even searched for support number but couldn't find any on your website. May I know who should I contact to solve this problem? Link to comment
Level 5* Metrodon 2,188 Posted May 31, 2014 Level 5* Share Posted May 31, 2014 Support work mon-fri so you won't hear from them over the weekend. Stick your ticket number in here and one of us will flag for an employee. Link to comment
Level 5* jefito 5,590 Posted June 1, 2014 Level 5* Share Posted June 1, 2014 Oh, and check your spam folder: sometimes the support emails wind up there. Link to comment
ScottLougheed 1,316 Posted June 2, 2014 Share Posted June 2, 2014 I have upgraded my account to premium last Wednesday and unfortunately nothing happened, I have submitted 2 support tickets but no one has replied back!Knowledgebase says that it shouldn't take more that 4 hours but 3 days has already past.even searched for support number but couldn't find any on your website.May I know who should I contact to solve this problem?Also, could you link to the page that says "shouldn't take more than 4 hours"? That might be a typo or an error that Evernote should fix. Link to comment
Tiggr 7 Posted June 10, 2014 Share Posted June 10, 2014 Hi! Yeah, support could be much better! In my case, they didn't answer for 2 weeks! :-( ByeTiggr Link to comment
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