Screen clipper offset bug?

[Rydogg 1]

Hello,

 

Recently my Evernote screen clipper started to grab at a y-offset below the intended coordinates. Please see attached screen shot where I had selected the Evernote logo to clip but it clipped the test below. This issue repros after application close/re-open and after OS reboot.

 

Thanks,

 

Ryan

[gazumped 12,637]

Which OS and what hardware?  Have you tried uninstall/ reinstall?

[Rydogg 1]

Thanks for taking a look. OS is OSX 10.9, I have not tried uninstall/re-install. Will report back in a minute.

[Rydogg 1]

Uninstall/re-install does not fix the issue.

[gazumped 12,637]

OK I suggest a support ticket unless one of the Macsperts around here can come up with suggestions..

[Tytech 0]

I see the same y offset screen clipping bug on my Mac with Evernote 5.4.4 (402231) running OSX 10.9. Clipping worked fine on Mavericks for several weeks, so I assume this is a new Evernote bug? I do have a dual monitor setup. The bug occurs when connected to two monitors, but it works fine with one.

[Rydogg 1]

I am also running 2 monitors (macbook pro + monitor over thunderbolt).

 

Skitch is fine, switched to that in the interim...

[Rydogg 1]

Logged support ticket #279429

[s2sailor 2,673]

I see this inconsistently in Windows Skitch, but not with the clipper built into Evernote.

[jvedman 0]

I'm seeing the same thing with Version 5.4.4 (402231) on OSX 10.8.5. Also on an older MBPro with an external display attached via display port.

[aussieskibum 0]

I am also seeing this. Version 5.5, Mac OS X 10.9.2, Retina Macbook Pro, only when my external monitor is plugged in. It's getting pretty irritating having to disconnect the display to clip the correct space.

[Adjusting 276]

http://discussion.evernote.com/topic/50209-evernote-screenshots-using-wrong-region-under-mavericks/

[URamsing 4]

Same problem on Yosimite 10.10 w. Evernote 5.6.1

- will make a ticket