C Shannon 3 Posted June 25 Share Posted June 25 Hi, I am getting the "error clipping" message on my EN for IOS. I sign out and then sign in and it usually works for a day or so and then same thing. I sign out then sign back in and it works for another day and no "error clipping" message. I have the most current version 10.93.0. What can I do to fix this? Thank you... Link to comment
Level 5* gazumped 12,054 Posted June 25 Level 5* Share Posted June 25 Hi. Can you 'share' content with Evernote? Link to comment
Level 5 PinkElephant 8,772 Posted June 25 Level 5 Share Posted June 25 It occasionally shows up on my iOS devices as well. I found that when I simply leave the website, come back and clip again, it sometimes works (and sometimes it repeats the error message). Up to now I have not found a pattern. Link to comment
C Shannon 3 Posted July 6 Author Share Posted July 6 I am now seeing a pattern where just about every day I'll get the same error message. I log out then log back in and then it works. (On the iPhone and iPad.) The desktop mac version works fine. I did see a new IOS version download today perhaps that will address this bug that is happening. Link to comment
Level 5 PinkElephant 8,772 Posted July 6 Level 5 Share Posted July 6 There is NO web clipper on iOS. What it uses is the sharing function of iOS. It can only work with a EN iOS client installed on the same device. It uses the login of that client. On desktop WebClipper is a browser extension you need to install. It logs in itself, you don’t even need an installed client on the same computer, My experience with the iOS clipping is that when I just repeat the clipping, it works on the second or third attempt. Link to comment
tgold 2 Posted July 15 Share Posted July 15 I have had the error clipping error as well on my iPad. It happened on both Safari and FireFox, and yes, I’m attempting to use the Share button. Just now I think I fixed the problem. I opened up Evernote and saw that it had been updated and the first screen showing was a pop up saying what had changed. I acknowledged that screen and allowed Evernote to open. Then I was able to go back to both FireFox and Safari and successfully clip. Evernote gets updated a lot, and so maybe that is the issue. It seems to be random because we go into Evernote the app at some point and clear the what’s new message, and then clipping works again until the next update. We’ll see . . . 2 Link to comment
Level 5 PinkElephant 8,772 Posted July 16 Level 5 Share Posted July 16 When I have a clipping problem in the sharing process on iOS, I now simply open the app. When I clip/share again, it goes through. I think opening the app updates the sharing information, which in turn allows to send precisely the necessary data. Usually after an initial pairing of sharing and app, the process works again without opening the app. Probably until the next update changes things in the data structure again. 1 Link to comment
Antonina 1 Posted August 4 Share Posted August 4 Thanks for this, solved the issue for me on my new iPad. Hopefully EN will issue a fix. Link to comment
Level 5 PinkElephant 8,772 Posted August 4 Level 5 Share Posted August 4 You can simply leave the app open all the time. It’s sandboxed and will not take up significant System resources while not in active use. Link to comment
Dan Fiore Photos 1 Posted August 14 Share Posted August 14 Clipping Error - just started What is the resolution? This functionality is CRITICAL for my research business. Bending Spoon Team, please advise on a QUICK fix. Grazie 1 Link to comment
Level 5* gazumped 12,054 Posted August 16 Level 5* Share Posted August 16 On 8/14/2024 at 1:52 PM, Dan Fiore Photos said: Bending Spoon Team, please advise on a QUICK fix. Mostly other users here, not the company. See https://help.evernote.com/hc/en-us/articles/208313678-Save-clipped-content-on-iOS-and-Android-devices for information on clipping and links to Support. Link to comment
Level 5 PinkElephant 8,772 Posted August 16 Level 5 Share Posted August 16 On 8/14/2024 at 2:52 PM, Dan Fiore Photos said: Clipping Error - just started What is the resolution? If you would read a thread with all solutions already posted, you would know. But you prefer not to have the courtesy to read, but blur out your opinion. So go back to the thread, read what is posted. A workaround is there, available to be used at any time. Grazie ! Link to comment
Antonina 1 Posted August 16 Share Posted August 16 Hi all, I was thankful for the user who provided the solution (until EN sorts it out in a fix). Basically, open the app before you clip and keep it open (I now keep it open all the time). It works. Antonina 1 Link to comment
EVERSTEPH1 0 Posted September 7 Share Posted September 7 Just updating if anyone at EN sees this...Still an issue. Link to comment
Level 5 PinkElephant 8,772 Posted September 7 Level 5 Share Posted September 7 The forum is not observed by staff. Issue a ticket, or send feedback. Link to comment
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