Thanks for the replies! Chrome is not an option (have tried IE but no sign of templates and it's not listed as a supported browser). Downloading EN for Windows is also not an option. Not sure why EN does not support FF, seems to be a popular browser but, as I am using the free basic version, I don't feel I can complain.
I am using EN basic on the Web using Firefox 62.02 and cannot see templates I just downloaded as per your announcements. The templates are saved but don't know where they go (when I open a new note there is no template option). What am I doing wrong?