Does the new owner of Evernote read this forum or we shouldn't bother anymore to report feature request or bugs ?

[Anonyme For Liberty 13]

I genuily don't know what the italian company policy is about feedback from its users.
Does someone know ? did they make any public statement ?

[Boot17 1,467]

I don't know about any public policy about feedback (does anybody really have a "Here is our Public Policy About User Feedback"?), but I think they do take feedback from users. The product lead, Federico, has been actively commenting at various times on this forum. His last post: 

And I'd be surprised if he (and they) didn't read a whole bunch more and just not comment.

He's also really active on X and engages with users there: https://twitter.com/fedesimio (See also the official Evernote X account: https://twitter.com/evernote)

With millions of users though, I wouldn't expect any personalized response anywhere.

 

 

[janndk 515]

Latest response to feedback is: "In order to maximize our team's impact and ensure we can properly assist as many Evernote customers as we can, we're not able to follow up on every individual bug report"

[PinkElephant 8,171]

The handling has been "Tickets are answered, feedback is read, but not answered".

I see no indication that this policy has been changed in general. That support is overwhelmed is sadly an ongoing situation since last summer. So let's hope they draw the max from feedback.

[Anonyme For Liberty 13]

thank you all for all your responses