mycdnprince 1 Posted March 27 Share Posted March 27 After installing the latest update when trying to access my desktop EN application (online one is fine) instead of opening up a popup window (see attachment) appears instead and I am unable to go any further. I've tried uninstalling, reinstalling (including an older version) but to no avail the popup window just keeps appearing. Anybody have any ideas or suggestions? Link to comment
ferol 441 Posted March 27 Share Posted March 27 16 minutes ago, mycdnprince said: After installing the latest update when trying to access my desktop EN application (online one is fine) instead of opening up a popup window (see attachment) appears instead and I am unable to go any further. I've tried uninstalling, reinstalling (including an older version) but to no avail the popup window just keeps appearing. Anybody have any ideas or suggestions? try change password... Link to comment
mycdnprince 1 Posted March 27 Author Share Posted March 27 Just tried what you suggested and was unable to do so because the only option I have is to go through Google and when doing so it comes back with Internal Error, please try again later. Link to comment
mycdnprince 1 Posted March 27 Author Share Posted March 27 After repeated attempts I finally was able to change my password but that didn't change anything I still can't access my desktop EN. As a follow up I find it interesting that the popup window that appears when I try to access my application when I enter my email for the account it comes back with a message to the effect that I'm not supported (see attachment) which I take as I don't have an account under that email, which I do? Link to comment
Solution mycdnprince 1 Posted March 27 Author Solution Share Posted March 27 I uninstalled evernote on my computer, changed my email and password, and problem was resolved. This was achieved with no help from this forum or from customer service, who I'm still waiting to hear back from. Link to comment
Level 5 PinkElephant 8,126 Posted March 27 Level 5 Share Posted March 27 It said „Client not supported, please update“ on that last screenshot. Probably you did exactly this, fetching new client software. Good it resolved itself following that advise. Link to comment
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