islam.sakrak 0 Posted March 26 Share Posted March 26 This has happened few times now, I got suddenly logged of my evernote notes and I am having trouble signing in. Is there something I can do to fix this? Link to comment
Level 5* gazumped 12,050 Posted March 26 Level 5* Share Posted March 26 Hi. I don't know why you'd suddenly be locked out. Have you tried another client? Link to comment
JeffHeng 0 Posted March 26 Share Posted March 26 I am having a similar issue. It seems to be working on IOS and Windows , but on two Mac laptops it will not allow me to log in. Link to comment
Level 5 PinkElephant 8,758 Posted March 26 Level 5 Share Posted March 26 Actually the desktop app has no „kill“ feature, like the PIN or biometric code of the mobile client. Any security software running on that Mac ? Anything else that might interfere with a program execution, like a firewall ? Is it a managed device, under control of a companies IT department ? Link to comment
WS Clipper 0 Posted March 26 Share Posted March 26 I had this same problem attempting to open my desktop app and the browser version. There was a message to the affect that my id was invalid. Finding no way to contact Evernote support (does it exist?) I checked the App Store. An update was available for the Mac app and the Safari Clipper. After applying them I was able to login normally. This new management/tech team seems to have no regard for the customer. One, who locks customer out of the paid app without telling that an upgrade is available, or letting them gracefully login in and then tell them an upgrade is available? I did see in another post that a new versions was effective on 3/23/24, but this happened on 3/26. So a discussion board is a customer-focused way to announce a change with a weird, nonconventional, awkward upgrade method? Do they read these posts as diligently as they seem to expect us to? Link to comment
geogavino 1 Posted March 26 Share Posted March 26 I am using the desktop app for Windows. And I am unable to log in at about the same time. It is working on my other devices. You can submit a support ticket at help.evernote.com. I already have all the most recent versions. Link to comment
Level 5* gazumped 12,050 Posted March 26 Level 5* Share Posted March 26 1 minute ago, geogavino said: I already have all the most recent versions. The most recent version is 10.81.4 also available from Evernote.com Link to comment
Level 5 PinkElephant 8,758 Posted March 26 Level 5 Share Posted March 26 The updater can get stuck, by accident or because security software will block it. EN obviously has no interest in clients not updating. The latest version is always the one that can be downloaded on the EN website. Store versions can be up to a week behind, due to the store release process. Link to comment
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