IanHanna 0 Posted March 19 Share Posted March 19 When trying to create a new note in EN desktop I get a spinning wheel for about 1 min and then it just disappears without any warning or issues however it does not create a new note. Also when I try to import notes I get a "failed to import notes" message after about 1 min of seeing the "importing Notes" pop up saying "loading". I have tried uninstalling and re-installing EN - no success I have the latest EN release (10.80.3), my account is fine e.g. no limits etc - in fact it has just reset for the month Link to comment
Level 5 Dave-in-Decatur 3,979 Posted March 20 Level 5 Share Posted March 20 Hi, and welcome to the forums. I think that's a fairly unusual problem; at any rate I haven't encountered it. Are you on Windows or Mac? You've already uninstalled and reinstalled, which would be the first advice--did you use the operating system's uninstall facility? In Windows, this is known not to get rid of everything every time, and people recommend using Revo uninstaller instead. I've seen people report that persistent problems did get solved by using it. There is something comparable for the Mac, but I'm not sure what it's called. That might be the first thing to try. Another question: how much free disk storage space do you have remaining? Evernote and other contemporary apps sometimes need quite a lot for temporary storage, etc., and if you're running low, it might inhibit adding material to Evernote. Link to comment
IanHanna 0 Posted March 20 Author Share Posted March 20 Running Win, I have unistallaed using window. Its a work laptop so cant put additional unapproved software on it. Currently have ~35GB free space. Link to comment
Level 5 PinkElephant 8,189 Posted March 20 Level 5 Share Posted March 20 You can nuke the Evernote folder yourself. You find it‘s location in the app settings. This takes the internal settings away as well. What is more difficult are other settings. Not sure if EN drops anything into the registry, for example. Link to comment
Solution IanHanna 0 Posted March 20 Author Solution Share Posted March 20 I uninstalled EN and then opened file explorer and went to %appdata% and then deleted the EN folder. Re-installed EN and now everything is good. thanks everyone Link to comment
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