freddo 0 Posted March 14 Share Posted March 14 HI i am having an error code come up when i try to login (to another account i have) it goes through the login screen and then to a subscription fee which doesn't allow my payment to come through the Error code that pops up is CheckoutComponent.error.billingEmail.notValid is there anything i can do about this issue Ticket number: #3848555 Link to comment
Level 5* gazumped 12,078 Posted March 14 Level 5* Share Posted March 14 Hi. You already did the basics by contacting Support - I'll flag your ticket for an Admin to look at; Support have been very busy, with some long delays before acknowledging queries. They do seem to be getting better slowly.... 1 Link to comment
Hatesh Mahtani 0 Posted April 23 Share Posted April 23 CheckoutComponent.error.billingEmail.notValid Same issue here. How do I submit a Ticket. I submitted a complain but no ticket number was generated. Link to comment
Level 5 PinkElephant 8,842 Posted April 23 Level 5 Share Posted April 23 Yes, they changed this. If you got an email as confirmation (without a ticket number) the ticket should be on it’s way. It will take probably a while until anything happens. Link to comment
Hatesh Mahtani 0 Posted April 24 Share Posted April 24 3876520 - Can I raise this Ticket Number Please Link to comment
Level 5* gazumped 12,078 Posted April 24 Level 5* Share Posted April 24 2 hours ago, Hatesh Mahtani said: 3876520 - Can I raise this Ticket Number Please If you have a ticket number, you are on a list to be dealt with - please be patient while the team work their way through to you. Link to comment
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