[Problem] Cannot connect to server, please try again later.

[傑士伯 3]

Today, I face a problem "Cannot connect to server, please try again later."  I am the Evernote Personal subscription user.

I cannot login to use the Evernote legacy for windows now.

Even I want to upgrade to new version, but I still have un-sync note in my local computer, it is very import for me, and spent 2 ~ 3 hours to write that note. So I cannot upgrade to new version.

How can I do or  fix it ?

Evernote for Windows 6.25.3.9348 (309348) Public
OS: Windows 10.0.19045
Created: 2024/02/25 13:58:18
---
Bootstrap info: loadedFresh
<bootstrap_info/>
---

11:08:40 [INFO   ] [11492] [15324] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml
11:08:40 [INFO   ] [8284] [15096] Starting EvernoteSubprocess.exe : 8284
11:08:41 [ERROR  ] [11492] [20016] 0% HTTP request failed, code: 403, error: Forbidden
11:08:41 [ERROR  ] [11492] [20016] Utility Store request has failed. Error: 由於伺服器端發生未預期的問題導致同步處理失敗
11:08:41 [INFO   ] [11492] [15324] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/update.xml
11:08:41 [INFO   ] [11492] [15324] AutoUpdate: located update with revision 398256 (local revision is 309348)
11:08:41 [INFO   ] [11492] [15324] AutoUpdate: selected update with revision 398256
11:08:41 [ERROR  ] [11492] [2184] 0% HTTP request failed, code: 403, error: Forbidden
11:08:41 [ERROR  ] [11492] [11680] Unable to load note: uid=50082

~~~~~~~~~~~~

13:30:01 [INFO   ] [19424] [20212] Bootstrap info: Evernote (loadedBundled)
13:30:02 [INFO   ] [19424] [20828] Requesting bootstrap info from "www.evernote.com" (zh-TW)
13:30:02 [ERROR  ] [19424] [20828] 0% HTTP request failed, code: 403, error: Forbidden
13:30:02 [ERROR  ] [19424] [20828] Bootstrap info: request to "www.evernote.com" failed, error: timeout
13:30:02 [WARNING] [19424] [20212] Could not retrieve fresh bootstrap info, assuming service host ""
13:30:02 [INFO   ] [19424] [20212] Bootstrap info:  (loadedFresh)
13:30:02 [INFO   ] [19424] [20212] Setting the service host to ""
13:30:03 [INFO   ] [19424] [13124] Requesting OpenID availability: https://www.evernote.com/openid/enabled
13:30:03 [ERROR  ] [19424] [13124] Received unexpected status in response to OpenId availability
13:30:03 [ERROR  ] [19424] [13124] * request: https://www.evernote.com/openid/enabled
13:30:03 [ERROR  ] [19424] [13124] * status: 403
13:30:27 [INFO   ] [19424] [3044] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml
13:30:27 [INFO   ] [19424] [3044] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/update.xml
13:30:27 [INFO   ] [19424] [3044] AutoUpdate: located update with revision 398256 (local revision is 309348)
13:30:27 [INFO   ] [19424] [3044] AutoUpdate: selected update with revision 398256
13:30:27 [INFO   ] [19424] [3044] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/ReleaseNotes-LegacyMigration_win.html
13:30:27 [INFO   ] [19424] [3044] Evernote is installed PerMachine.
13:30:27 [INFO   ] [19424] [3044] User is an administrator
13:30:27 [INFO   ] [17240] [10088] Starting EvernoteSubprocess.exe : 17240
13:31:10 [ERROR  ] [19424] [12116] 0% HTTP request failed, code: 403, error: Forbidden
13:41:59 [ERROR  ] [19424] [21080] 0% HTTP request failed, code: 403, error: Forbidden
13:42:08 [ERROR  ] [19424] [13100] 0% HTTP request failed, code: 403, error: Forbidden
13:42:22 [INFO   ] [19424] [20212] Launching url 
13:42:34 [INFO   ] [19424] [20212] Launching url 

~~~~~~~~~~~~

[10992] Log opened on 2024/02/25 15:14:45 (UTC+8:00), logging level: [INFO   ]

15:14:45 [INFO   ] [10992] [3148] Command line: "C:\Program Files (x86)\Evernote\Evernote Legacy\Evernote.exe" 
15:14:45 [INFO   ] [10992] [3148] Evernote for Windows 6.25.3.9348 (309348) Public
15:14:45 [INFO   ] [10992] [3148] Client info: Evernote Windows/309348 (zh-TW, DDL); Windows/10.0.0 (Win64);
15:14:45 [INFO   ] [10992] [3148] Common Editor: ce-62.6.10954 (649a49f9a16675da0e44b4fba6f1414cecf6615e)
15:14:45 [INFO   ] [10992] [3148] Bootstrap info: Evernote (loadedBundled)
15:14:46 [INFO   ] [10992] [3992] Requesting bootstrap info from "www.evernote.com" (zh-TW)
15:14:47 [ERROR  ] [10992] [3992] 0% HTTP request failed, code: 403, error: Forbidden
15:14:47 [ERROR  ] [10992] [3992] Bootstrap info: request to "www.evernote.com" failed, error: timeout
15:14:47 [WARNING] [10992] [3148] Could not retrieve fresh bootstrap info, assuming service host ""
15:14:47 [INFO   ] [10992] [3148] Bootstrap info:  (loadedFresh)
15:14:47 [INFO   ] [10992] [3148] Setting the service host to ""
15:14:48 [INFO   ] [10992] [5300] Requesting OpenID availability: https://www.evernote.com/openid/enabled
15:14:48 [ERROR  ] [10992] [5300] Received unexpected status in response to OpenId availability
15:14:48 [ERROR  ] [10992] [5300] * request: https://www.evernote.com/openid/enabled
15:14:48 [ERROR  ] [10992] [5300] * status: 403
15:15:03 [ERROR  ] [10992] [8016] 0% HTTP request failed, code: 403, error: Forbidden

 

Edited February 25 by 傑士伯
more detailed info

[gazumped 11,669]

Hi.  What country are you connecting from?  There are occasional issues with national or local firewalls.  It may help if you download the Evernote update again from Evernote.com and reinstall it.  Any unsynced notes that were saved to your local database should be safe - copy the existing databases folder to another location to make sure you have a backup in case something goes wrong.

[Dave-in-Decatur 3,967]

This problem has been reported by many other Legacy users. It was apparently a temporary issue on the Evernote servers. If you try it again, it may work now.

[傑士伯 3]

@gazumped @Dave-in-Decatur 

 

The problem seems to stem from the https://www.evernote.com/openid/enabled web API responding with a 403 Forbidden error. 
I was able to log in last night and sync. I've backed up the Evernote local databases. 
Thanks a lot.