ZumayaBooks 0 Posted February 19 Share Posted February 19 You know, Evernote used to be one of the most user-friendly apps available. I don't know who's running it now, but denying people access to email support unless they run an upgrade that's just been doubled in price doesn't qualify as customer service in my experience. In any case, as the boost in price is beyond my budget, I would like to follow the suggestion to remove devices from my basic account. Unfortunately, every time I try to do so, the commercial to upgrade apparently interferes with my ability to do so. I can select the devices I desire to remove, but the button to complete the process remains grayed out. Make up your mind people. Preventing me from using even the most basic functions of the app unless I pay for the privilege isn't going to incentivize me to upgrade; quite the contrary. Meantime, I can't even access my existing notebooks because—guess what—I have to remove some devices. Yes, by all means have a moderator review this. Maybe that way I can be informed how to resolve this Catch-22. Link to comment
Level 5* gazumped 12,077 Posted February 20 Level 5* Share Posted February 20 22 hours ago, ZumayaBooks said: Preventing me from using even the most basic functions of the app unless I pay for the privilege isn't going to incentivize me to upgrade; quite the contrary. Hi. I've removed devices on a couple of test accounts without any issues. What's your device and OS, and can you post a screenshot of the screen that locks you out> Link to comment
ZumayaBooks 0 Posted February 21 Author Share Posted February 21 This time I attempted to use the "remove a device" link on the upgrade popup it seems impossible to get rid of. Yes, I know it says two at a time, but this is what happens no matter how many boxes I tick off. Link to comment
Level 5* gazumped 12,077 Posted February 21 Level 5* Share Posted February 21 ...Have you tried disconnecting all devices except the one that you are currently using? Another one can be connected later if and when necessary... Link to comment
ZumayaBooks 0 Posted February 21 Author Share Posted February 21 Did you read what I wrote? I can't disconnect anything. Even when I uninstall the app on one of the devices, it remains on the list. Is there an alternative method to the two I've already used to no good result I'm not aware of? Link to comment
Level 5 PinkElephant 8,841 Posted February 21 Level 5 Share Posted February 21 Subscribe, sort it out. Link to comment
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