JenniBee 0 Posted January 29 Share Posted January 29 Downloaded evernote from the website and the appstore, log in window is the same, i try to log into my evernote account via google and typing in the email and nothing is working. ive deleted & reinstalled 3 times, updated and restarted my mac. nada. no support email so i sent it to their 'feedback@evernote.com' email, but its 'only for product feedback' so im expecting nothing. I'm a paying customer... is this my fate? Link to comment
VincentC 353 Posted January 30 Share Posted January 30 You can request support here: https://help.evernote.com/hc/requests/new But while you're waiting for support, there are likely a few things you could try. I'm not a Mac person so I can't offer much... likely others with more expertise will respond. Meanwhile, have you tried logging in using the web client? Also, might you have created a user and password before you switched to logging in with Google? If so, have you tried that? Vinnie Link to comment
Level 5* gazumped 12,076 Posted January 30 Level 5* Share Posted January 30 Hi. Try uninstalling with Appcleaner which will completely clear your system, and do reinstall from Evernote.com. Appstore versions are often slightly older than the main website as new versions wait approval. Link to comment
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