reneemcgivern 2 Posted January 28 Share Posted January 28 Is anyone else having trouble with searching notes? I have two critically important notes that a search will not locate; I find them sitting in the notebook but I need to be a quick search with the keyword as usual. I have a new Macbook Pro. I upgraded the software yesterday. I can find other notes but not all through search. I've closed and reopened the software. I've shut down and turned back on my computer. Any suggestions? I'm going to have to find another software if I cannot rely on what has been a delightful Evernote benefit. 1 Link to comment
Level 5* gazumped 11,697 Posted January 29 Level 5* Share Posted January 29 Hi. I've not noticed any missing notes myself in normal use. It generally takes several hours for a new installation to build a full search index so it may be just a matter of waiting for another day or two to get better searches. If you want to force a rebuild, sign out of Evernote and choose the 'remove my data' option, then restart. I hedge my bets by using a 'Parent / Child / Grandchild' structure of Table of Content notes - a project gets its own note, and I'll link from there (by dragging and dropping new notes) to any related issues. Some of those links will be ToC notes in their own right for sub-tasks, individuals or suppliers. For current issues its possible to drag notes to the Shortcuts area which is where some of my top level ToC's live. Similar things are also possible with Home page widgets. Link to comment
BoStansell 2 Posted January 29 Share Posted January 29 Yes I'm having the exact same issue. I haven't been able to determine any sort of pattern for what it finds and what it doesn't. Misses notes and notebooks. Link to comment
Level 5 PinkElephant 8,170 Posted January 29 Level 5 Share Posted January 29 @reneemcgivern Are you sure you already have a full download from the server on the computer ? You can check in the activity monitor when keeping EN idle for some minutes if there is ongoing network traffic. I assume you are on a subscription: Try the same search in the web client, that is open your account in a browser window. Does it find the note ? Link to comment
reneemcgivern 2 Posted January 29 Author Share Posted January 29 Good idea - checked and the web client doesn't have those notes either but I can still find them by browsing around. They are in notebooks and other notes within them are findable via search. Frustrating. Thanks for your help. 5 hours ago, gazumped said: Hi. I've not noticed any missing notes myself in normal use. It generally takes several hours for a new installation to build a full search index so it may be just a matter of waiting for another day or two to get better searches. If you want to force a rebuild, sign out of Evernote and choose the 'remove my data' option, then restart. I hedge my bets by using a 'Parent / Child / Grandchild' structure of Table of Content notes - a project gets its own note, and I'll link from there (by dragging and dropping new notes) to any related issues. Some of those links will be ToC notes in their own right for sub-tasks, individuals or suppliers. For current issues its possible to drag notes to the Shortcuts area which is where some of my top level ToC's live. Similar things are also possible with Home page widgets. Wow! You are quite the sophisticated user. I can play with that structure a bit and see what happens. Thanks. 1 Link to comment
Level 5 PinkElephant 8,170 Posted January 29 Level 5 Share Posted January 29 If you can‘t find them on the web client either, you probably should contact support. The web client is searching on the cloud server „master“ search index. It’s no good if this doesn’t work. Link to comment
rjwcassard 0 Posted January 31 Share Posted January 31 A couple weeks ago, I was logged in and saw the full list of notes I had shared with a colleague. I literally watched as the notes disappeared one by one. The same thing happened on my colleague's end. The notes appear to be GONE. No amount of searching has uncovered them. I'm hoping Evernote has a backup of the notes, but I can't figure out how to reach human tech support to investigate. Anyone have tips for connecting with a real person about issues other than billing?! Thank you! Link to comment
Level 5* gazumped 11,697 Posted February 1 Level 5* Share Posted February 1 11 hours ago, rjwcassard said: Anyone have tips for connecting with a real person about issues other than billing?! Thank you! Contact Support via https://help.evernote.com/hc/requests/new Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now