Captain Video 1 Posted January 28 Share Posted January 28 I'm trying to use Evernote on a Mac Mini running 12.7.3 but it refuses to launch. I deleted the app and reinstalled but not luck. I've tried Restart but get the same window. ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Evernote [2924] Path: /Applications/Evernote.app/Contents/MacOS/Evernote Identifier: com.evernote.Evernote Version: 10.73.3 (20240123124529) App Item ID: 406056744 App External ID: 863125629 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 503 Date/Time: 2024-01-28 11:23:29.2310 -0500 OS Version: macOS 12.7.3 (21H1015) Report Version: 12 Anonymous UUID: 9F8D7FB1-31A5-1481-9EBB-4808A6B83135 Time Awake Since Boot: 1900 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4 Terminating Process: exc handler [2924] Application Specific Signatures: SYSCALL_SET_PROFILE Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_secinit.dylib 0x7ff80c6a4337 _libsecinit_appsandbox.cold.5 + 79 1 libsystem_secinit.dylib 0x7ff80c6a382f _libsecinit_appsandbox + 2221 2 libsystem_trace.dylib 0x7ff80162c848 _os_activity_initiate_impl + 51 3 libsystem_secinit.dylib 0x7ff80c6a2f41 _libsecinit_initializer + 67 4 libSystem.B.dylib 0x7ff80c6b688f libSystem_initializer + 286 5 dyld 0x113a98e4f invocation function for block in dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 182 6 dyld 0x113abfaad invocation function for block in dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 242 7 dyld 0x113ab6e26 invocation function for block in dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 557 8 dyld 0x113a85db3 dyld3::MachOFile::forEachLoadCommand(Diagnostics&, void (load_command const*, bool&) block_pointer) const + 129 9 dyld 0x113ab6bb7 dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 179 10 dyld 0x113abf604 dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 466 11 dyld 0x113a98d82 dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 144 12 dyld 0x113a9f65a dyld4::PrebuiltLoader::runInitializers(dyld4::RuntimeState&) const + 30 13 dyld 0x113aac76e dyld4::APIs::runAllInitializersForMain() + 38 14 dyld 0x113a8a38d dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3443 15 dyld 0x113a894e4 start + 388 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007ff80c6a4a09 rbx: 0x00007ff7b9f07fb0 rcx: 0xe787415afe0800ed rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x00007ff80c6a4a07 rbp: 0x00007ff7b9f07ef0 rsp: 0x00007ff7b9f07ee0 r8: 0x00007ff7b9f07c40 r9: 0x00007ff80c6a4a08 r10: 0x0000000000000000 r11: 0xffffffffad8635e7 r12: 0x00007fcb44f10630 r13: 0x00007fcb44f106b0 r14: 0x00007ff8018060d5 r15: 0x00007fcb44f10850 rip: 0x00007ff80c6a4337 rfl: 0x0000000000010202 cr2: 0x0000000000000000 Logical CPU: 0 Error Code: 0x00000000 Trap Number: 6 Thread 0 instruction stream: 0b 48 8d 05 ca 06 00 00-48 89 05 12 82 1f 37 0f .H......H.....7. 0b 55 48 89 e5 41 56 53-48 89 fb e8 e1 01 00 00 .UH..AVSH....... 8b 38 e8 ac 02 00 00 49-89 c6 e8 d2 01 00 00 44 .8.....I.......D 8b 00 48 8d 15 cd 06 00-00 be 00 08 00 00 48 89 ..H...........H. df 4c 89 f1 31 c0 e8 76-02 00 00 48 8d 05 e0 06 .L..1..v...H.... 00 00 48 89 05 d0 81 1f-37 48 89 1d c1 81 1f 37 ..H.....7H.....7 [0f]0b 48 8d 05 8f 05 00-00 48 89 05 b1 81 1f 37 ..H......H.....7 <== 0f 0b 55 48 89 e5 41 56-53 49 89 d6 48 89 f1 48 ..UH..AVSI..H..H 89 fb 48 8d 15 4a 0a 00-00 be 00 08 00 00 31 c0 ..H..J........1. e8 2c 02 00 00 4c 89 35-8d 81 1f 37 48 89 1d 7e .,...L.5...7H..~ 81 1f 37 0f 0b 55 48 89-e5 48 83 ec 20 48 8b 05 ..7..UH..H.. H.. c5 db 72 35 48 8b 00 48-89 45 f8 48 8b 07 4c 8d ..r5H..H.E.H..L. Binary Images: 0x7ff80c6a2000 - 0x7ff80c6a4fff libsystem_secinit.dylib (*) <92dfdfc0-23a4-3929-844e-cf517a3e17da> /usr/lib/system/libsystem_secinit.dylib 0x7ff801625000 - 0x7ff80163dfff libsystem_trace.dylib (*) <d30232ce-9aab-3209-b16a-29813c9bb726> /usr/lib/system/libsystem_trace.dylib 0x7ff80c6b5000 - 0x7ff80c6b6fff libSystem.B.dylib (*) <9b28afcf-a3b3-339d-ae95-212a38769361> /usr/lib/libSystem.B.dylib 0x113a84000 - 0x113aeffff dyld (*) <cbcd7d35-e8e9-3e64-b80b-b254b042afbf> /usr/lib/dyld External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%) Writable regions: Total=47.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=47.9M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Kernel Alloc Once 8K 1 MALLOC 36.1M 13 MALLOC guard page 16K 4 STACK GUARD 56.0M 1 Stack 8192K 1 VM_ALLOCATE 36K 3 __CTF 756 1 __DATA 38.3M 527 __DATA_CONST 31.0M 343 __DATA_DIRTY 1651K 222 __FONT_DATA 4K 1 __LINKEDIT 650.2M 10 __OBJC_RO 82.9M 1 __OBJC_RW 3200K 2 __TEXT 644.8M 545 __UNICODE 592K 1 dyld private memory 1024K 1 shared memory 12K 2 =========== ======= ======= TOTAL 1.5G 1680 ----------- Full Report ----------- {"app_name":"Evernote","timestamp":"2024-01-28 11:24:16.00 -0500","app_version":"10.73.3","slice_uuid":"4c4c44e2-5555-3144-a114-a48c52f9b4cd","adam_id":"406056744","build_version":"20240123124529","platform":1,"bundleID":"com.evernote.Evernote","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.7.3 (21H1015)","incident_id":"A71DEA00-AB83-49F6-9BE7-36911118529E","name":"Evernote"} { "uptime" : 1900, "procLaunch" : "2024-01-28 11:23:28.8157 -0500", "procRole" : "Unspecified", "version" : 2, "userID" : 503, "deployVersion" : 210, "modelCode" : "Macmini7,1", "procStartAbsTime" : 1948394252910, "coalitionID" : 2338, "osVersion" : { "train" : "macOS 12.7.3", "build" : "21H1015", "releaseType" : "User" }, "captureTime" : "2024-01-28 11:23:29.2310 -0500", "incident" : "A71DEA00-AB83-49F6-9BE7-36911118529E", "bug_type" : "309", "pid" : 2924, "procExitAbsTime" : 1948775794040, "cpuType" : "X86-64", "procName" : "Evernote", "procPath" : "\/Applications\/Evernote.app\/Contents\/MacOS\/Evernote", "bundleInfo" : {"CFBundleShortVersionString":"10.73.3","CFBundleVersion":"20240123124529","CFBundleIdentifier":"com.evernote.Evernote"}, "storeInfo" : {"storeCohortMetadata":"10|date=1706452200000&sf=143441&pgtp=Search&pgid=osx&prpg=Genre_25204&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=1","itemID":"406056744","deviceIdentifierForVendor":"1E3126DC-B1C7-5BA4-8BCF-8142B988DBDA","thirdParty":true,"softwareVersionExternalIdentifier":"863125629"}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.evernote.Evernote", "crashReporterKey" : "9F8D7FB1-31A5-1481-9EBB-4808A6B83135", "responsiblePid" : 2849, "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_INSTRUCTION","signal":"SIGILL"}, "termination" : {"flags":0,"code":4,"namespace":"SIGNAL","indicator":"Illegal instruction: 4","byProc":"exc handler","byPid":2924}, "asiSignatures" : ["SYSCALL_SET_PROFILE"], "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : 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"92dfdfc0-23a4-3929-844e-cf517a3e17da", "path" : "\/usr\/lib\/system\/libsystem_secinit.dylib", "name" : "libsystem_secinit.dylib" }, { "source" : "P", "arch" : "x86_64", "base" : 140703151837184, "size" : 102400, "uuid" : "d30232ce-9aab-3209-b16a-29813c9bb726", "path" : "\/usr\/lib\/system\/libsystem_trace.dylib", "name" : "libsystem_trace.dylib" }, { "source" : "P", "arch" : "x86_64", "base" : 140703336976384, "size" : 8192, "uuid" : "9b28afcf-a3b3-339d-ae95-212a38769361", "path" : "\/usr\/lib\/libSystem.B.dylib", "name" : "libSystem.B.dylib" }, { "source" : "P", "arch" : "x86_64", "base" : 4624760832, "size" : 442368, "uuid" : "cbcd7d35-e8e9-3e64-b80b-b254b042afbf", "path" : "\/usr\/lib\/dyld", "name" : "dyld" } ], "sharedCache" : { "base" : 140703151247360, "size" : 19331678208, "uuid" : "86bc6103-e387-3a89-a90f-c8314d49a242" }, "vmSummary" : "ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)\nWritable regions: Total=47.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=47.9M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nActivity Tracing 256K 1 \nKernel Alloc Once 8K 1 \nMALLOC 36.1M 13 \nMALLOC guard page 16K 4 \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 36K 3 \n__CTF 756 1 \n__DATA 38.3M 527 \n__DATA_CONST 31.0M 343 \n__DATA_DIRTY 1651K 222 \n__FONT_DATA 4K 1 \n__LINKEDIT 650.2M 10 \n__OBJC_RO 82.9M 1 \n__OBJC_RW 3200K 2 \n__TEXT 644.8M 545 \n__UNICODE 592K 1 \ndyld private memory 1024K 1 \nshared memory 12K 2 \n=========== ======= ======= \nTOTAL 1.5G 1680 \n", "legacyInfo" : { "threadTriggered" : { "queue" : "com.apple.main-thread" } }, "trialInfo" : { "rollouts" : [ { "rolloutId" : "63582c5f8a53461413999550", "factorPackIds" : { }, "deploymentId" : 240000002 }, { "rolloutId" : "5fc94383418129005b4e9ae0", "factorPackIds" : { }, "deploymentId" : 240000614 } ], "experiments" : [ ] } } Model: Macmini7,1, BootROM 483.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2.6 GHz, 8 GB, SMC 2.24f32 Graphics: Intel Iris, Intel Iris, Built-In Display: LF24T35, 1920 x 1080 (1080p FHD - Full High Definition), Main, MirrorOff, Online Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464132333241324D412D47442D460000 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464132333241324D412D47442D460000 AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x13B), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.4) AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB USB Device: USB30Bus USB Device: IR Receiver USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: Mac mini, Apple Inc., 26.1 Link to comment
Level 5* Solution gazumped 11,698 Posted January 28 Level 5* Solution Share Posted January 28 Hi. No clue - we're not Support so the Activity Log is not helpful. Did you use Appcleaner to remove the previous app? Download the new version from Evernote.com rather than the Apple Store? If not, worth a repeat exercise. Support is here if you need them - https://help.evernote.com/hc/requests/new Link to comment
purpletoupee70 2 Posted February 1 Share Posted February 1 Hi @Captain Video - I am on a Mac Mini running 14.2.1 and as of today am getting that same message when I try to launch Evernote. I have deleted & reinstalled, restarted the Mac & it hasn't resolved the issue. It was fine 2 days ago & I think there may have been a new version of Evernote in between then and now but other than that nothing has changed on my Mac. I thought it might have been the version of MacOS I was using but if you're getting the same message it can't be that. My version of Evernote which I can quickly see before it crashes is 10.74.1. Link to comment
Level 5* gazumped 11,698 Posted February 1 Level 5* Share Posted February 1 1 hour ago, purpletoupee70 said: I have deleted & reinstalled, restarted the Mac & it hasn't resolved the issue. On 1/28/2024 at 5:08 PM, gazumped said: Did you use Appcleaner to remove the previous app? Link to comment
Captain Video 1 Posted February 3 Author Share Posted February 3 This worked for me. From Evernote support: Hello Steve, Thanks for reaching out to us. We’re sorry to hear about what occurred and would be happy to assist you. Please follow these steps as they should help you overcome the issue: Go to https://freemacsoft.net/appcleaner/ and download the software’s latest version under Downloads Open the program from the Downloads Go to Applications and drag Evernote into the App Cleaner Select all files and click Remove Reinstall the latest version of Evernote All your content will still remain on Evernote Web version, and will be also on the app once it's reinstalled. Kind regards, Evernote Support Team Link to comment
purpletoupee70 2 Posted February 3 Share Posted February 3 On 2/1/2024 at 10:19 PM, gazumped said: Did you use Appcleaner to remove the previous app? yes, I have now & it seems to have worked 1 Link to comment
purpletoupee70 2 Posted February 3 Share Posted February 3 43 minutes ago, Captain Video said: This worked for me. From Evernote support: Hello Steve, Thanks for reaching out to us. We’re sorry to hear about what occurred and would be happy to assist you. Please follow these steps as they should help you overcome the issue: Go to https://freemacsoft.net/appcleaner/ and download the software’s latest version under Downloads Open the program from the Downloads Go to Applications and drag Evernote into the App Cleaner Select all files and click Remove Reinstall the latest version of Evernote All your content will still remain on Evernote Web version, and will be also on the app once it's reinstalled. Kind regards, Evernote Support Team I got the same response from them & it has worked for me too. 1 Link to comment
Level 5 PinkElephant 8,172 Posted February 4 Level 5 Share Posted February 4 Support got clever. We propose it since 3 years 😎 1 Link to comment
mjurey 0 Posted February 15 Share Posted February 15 On 2/3/2024 at 3:27 PM, Captain Video said: This worked for me. From Evernote support: Hello Steve, Thanks for reaching out to us. We’re sorry to hear about what occurred and would be happy to assist you. Please follow these steps as they should help you overcome the issue: Go to https://freemacsoft.net/appcleaner/ and download the software’s latest version under Downloads Open the program from the Downloads Go to Applications and drag Evernote into the App Cleaner Select all files and click Remove Reinstall the latest version of Evernote All your content will still remain on Evernote Web version, and will be also on the app once it's reinstalled. Kind regards, Evernote Support Team This worked for me: IMac running Sonona 14.1.2 Link to comment
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