App frozen

[majamaja621 1]

I open the app and it says I must accept the new privacy terms. However there is no button to accept them and the page will not scroll or show my notebooks. Tried closing the app, restarting my phone, going on the website and my data is not there. It is not a billing issue. 

[majamaja621 1]

I even uninstalled/reinstalled the app. Please help!

[gazumped 12,076]

Hi.  Device / OS / Evernote version?  If you don't see your notes on other devices,  sounds like your user ID may be wrong...

[majamaja621 1]

IPhone 11 Pro Max , iOS 17.3, Evernote personal (the older paid version)

I will check my user ID but when I open it the app does not even ask for the password, only my Evernote pin. Then I get this screen (attached). You can tap to read each policy but the page does not scroll to a button to accept the terms. 

[majamaja621 1]

Even tried tapping the work “Continue” and that didn’t work either. Thanks for checking on this @gazumped !!  I need some important documents in my account. 

[Dave-in-Decatur 4,006]

Specifically regarding going on the Evernote Website, which ought to be easier to deal with in a browser tab rather than on a phone screen, you might try that again and be extra careful with entering your login credentials. As @gazumped indicated, it's very easy to accidentally enter a wrong email address and create a new, empty account, which would explain why your notes were not present.

[Dave-in-Decatur 4,006]

Here's a suggestion, posted to someone else with the exact same problem:

 

[majamaja621 1]

Thanks everyone for your suggestions! @Dave-in-Decatur, that was the issue and fixed my access problem!! Thanks so much.