Caldude 0 Posted October 28, 2023 Share Posted October 28, 2023 I have been trying to log into Evernote on my iPad. Over and over I get "Error signing in. ... If the issue continues contact support" I tried my password and AppleID that both work elsewhere. The help sends me in circles back the the Bot. How do I contact support? Link to comment
Level 5* gazumped 12,075 Posted October 29, 2023 Level 5* Share Posted October 29, 2023 Hi. Did you try uninstalling / restarting the device / re-downloading the app / reinstalling? Subscribers can raise priority support queries here - https://help.evernote.com/hc/requests/new Support are busy right now, so it may take a few days to get a response; but you'll have a ticket number which reserves a place in the queue. Link to comment
ebikenut 3 Posted November 13, 2023 Share Posted November 13, 2023 I cannot get a support ticket started! I have tried many many browsers, many devices! When I hit contact support it sends me into a loop logging into Evernote web. I am thinking maybe it is time to abandon Evernote after many many years... No software is worth paying for if I cannot get in touch with support Link to comment
VincentC 350 Posted November 13, 2023 Share Posted November 13, 2023 I have had a similar problem in the past. Instead, try contacting support through your mobile app. That has always worked for me. I use the mobile app to file a very brief report. Then, when I get the automated response from Evernote with the ticket number, I can reply with more detail and with activity logs. I find that works flawlessly and is much easier. (I never have tried to figure why I get the loop when I try to file a trouble report through desktop web. Some browser / cache / version weirdness, no doubt. It's too easy to switch to the mobile app to file the report.) Vinnie 1 Link to comment
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