bluzegtr 1 Posted October 23, 2023 Share Posted October 23, 2023 I am trying to upgrade to the paid plan. I tried 3 browsers on 2 different computers at 2 different locations (home and work). At checkout the transaction hangs. I have also cleared the cache and tried incognito mode. Thanks Link to comment
Level 5* gazumped 12,075 Posted October 23, 2023 Level 5* Share Posted October 23, 2023 Hi. Have you tried upgrading on a mobile? Other than a bad local network connection I can't think of any reason why the payment screen would hang. If the mobile route fails, you need to contact Support - we're mostly users here. Support is via https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" - or go via Settings in the mobile app. Link to comment
bluzegtr 1 Posted October 23, 2023 Author Share Posted October 23, 2023 This would normally be a valid work around, though it does not address the issue. Unfortunately, my account is tied to an old payment method, and I need the payment billed from another card, which is not stored on my iPhone. Great suggestion to work around this otherwise. I have a case open so we shall see. 1 Link to comment
Level 5 PinkElephant 8,838 Posted October 23, 2023 Level 5 Share Posted October 23, 2023 Personally I prefer to hold my subscriptions through the AppStore. Having them together makes it easier to keep track on expenses, and the handling is all the same. Plus I can't forget to renew my payment method on a zillion of websites, which is no small challenge in itself. Link to comment
bluzegtr 1 Posted October 25, 2023 Author Share Posted October 25, 2023 I bought it on the mobile app despite my preference. No big deal! Hopefully, they will get the bugs worked out. It's been almost a year since Bending Spoons bought Evernote, so I am sure they are still working through a lot. Link to comment
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