lrgalvez 0 Posted October 21, 2023 Share Posted October 21, 2023 I tried for the first time AI Search. Now it is stuck. I cannot get out of AI Search. I can scroll down the results but that's all. No other buttons work. I can't even return to the previous screen nor change the search terms. I restarted Evernote but I get back to the same AI Search screen. I even restarted my Android but when I open Evernote it's the same window Help!!! Link to comment
Evernote Expert agsteele 3,061 Posted October 21, 2023 Evernote Expert Share Posted October 21, 2023 There have been a few reports of Evernote for Android slowing down or freezing when AI Powered Search Beta is used. I shut Evernote down and that freed things for me. If you cannot get back to anything other than the AI Powered Search screen then you might find it quickest to uninstall the app and then reinstall it. I don't really use AIPS so it is easy for me to ignore on Android until things settle down. For me, the queries I've submitted have returned inaccurate answers leaving me with nothing much improved over the standard search. But this is a BETA release so I anticipate that feedback will improve things. Link to comment
Level 5* gazumped 12,075 Posted October 21, 2023 Level 5* Share Posted October 21, 2023 I can confirm the freeze - or rather I was stuck on the search page for 2-3 minutes with small adjustments popping up from time to time, and then the screen reset to my home page and eventually Android popped up a 'not responding' error. I sent a report. On restart Evernote is still stuck on the AI search. Panels will scroll up and down, but none of the command icons work. Reinstall coming up... EDIT <sigh> I just realised I spent several days downloading 20GB of offline notes that I'll now have to replace too... Link to comment
lrgalvez 0 Posted October 21, 2023 Author Share Posted October 21, 2023 Still stuck after more than an hour. If I have the Evernote database saved in my mobile phone is it safe to presume I won't need to download everything from the server? So reinstall is faster. Thanks Link to comment
bmcl26 579 Posted October 21, 2023 Share Posted October 21, 2023 1 hour ago, gazumped said: I can confirm the freeze - or rather I was stuck on the search page for 2-3 minutes with small adjustments popping up from time to time, and then the screen reset to my home page and eventually Android popped up a 'not responding' error. I sent a report. On restart Evernote is still stuck on the AI search. Panels will scroll up and down, but none of the command icons work. Reinstall coming up... I got a similar behaviour, although closing all apps and restarting the phone, it came back with the AI search page for a few seconds then resumed working normally. I still only have the dozen or so notes that I previously downloaded on the phone. Link to comment
Level 5* Solution gazumped 12,075 Posted October 21, 2023 Level 5* Solution Share Posted October 21, 2023 2 hours ago, lrgalvez said: Still stuck after more than an hour. If I have the Evernote database saved in my mobile phone is it safe to presume I won't need to download everything from the server? So reinstall is faster. Thanks A reinstall worked for me - I got 10.56.3 - and access to the server database is immediate. Unfortunately I'd downloaded 60k+ notes to 20GB of my SD card, so I could work in my tablet without a network connection, and all that is gone; the reinstall took all of 3 minutes. The downloads will be ongoing for days.... Link to comment
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