Help needed to login

[\jonathan chambler 0]

Hi,

I have been using Evernote on my iPad but want to log in on my PC. I have removed Evernote from my Google authenticator app, and nothing happens when I click Send Me a code on my phone. I have also lost my backup codes.

Can I reset up Evernote on my Google authenticator app?

Jonathan C

[PinkElephant 8,154]

2FA by SMS has been withdrawn.

If you don’t have access through Google Authenticator, you need to use the backup codes you received when setting up 2FA.

Authenicator and SMS method could never be used side by side - it always was the one or the other. Check which method you really used the last time you logged in.

[\jonathan chambler 0]

Thank you for your reply.

What do you do if, over the years, you lose the backup codes? I use Evernote on an iPhone and iPad on apps without having to log in. I now want to use it on a new PC. Is this not possible?

[agsteele 2,952]

I would go to settings in your iPad app.  Choose More Settings which will take you into your account settings. Choose security settings and you'll be asked for a password and then a Google 2FA code.  But there is also and option 'I need help getting a verification code'. You may find a solution there. There is still an option for a text message and that worked for me.

Once you are i the Security Settings area you can manage 2FA and that's where you recover the backup codes.  There's also an option to contact support.