Gallardo3467 0 Posted October 6, 2023 Share Posted October 6, 2023 I had a paid mode in Evernote, recently decided to temporarily resign of it, and I wanted to remove my credit card from the account, as it's no longer needed for Basic account. Unfortunately, I'm not seeing any option to remove it. How can I do it? Is there any channel to contact EN support directly, so they can remove it? Link to comment
Level 5 PinkElephant 8,170 Posted October 6, 2023 Level 5 Share Posted October 6, 2023 Choose payment & billing as ticket type. Link to comment
Evernote Expert agsteele 2,952 Posted October 6, 2023 Evernote Expert Share Posted October 6, 2023 https://www.evernote.com/BillyBillingProfile.action Remove the card in question and also select Cancel at the bottom of the screen. Both will take effect from the renewal date. Cancelling drops down to the Free account. Link to comment
Gallardo3467 0 Posted October 6, 2023 Author Share Posted October 6, 2023 24 minutes ago, PinkElephant said: Choose payment & billing as ticket type. Yes, sorry for that - I couldn't choose payment & billing, as it was grey for me. I could choose only a few categories, and the most convient was "general discussions". Link to comment
Gallardo3467 0 Posted October 6, 2023 Author Share Posted October 6, 2023 14 minutes ago, agsteele said: https://www.evernote.com/BillyBillingProfile.action Remove the card in question and also select Cancel at the bottom of the screen. Both will take effect from the renewal date. Cancelling drops down to the Free account. I'm already in free account, as few days ago I've ended subscription plan as for now. What wonders me, my credit card is still there, attached to the account. It won't be charged, but still I would prefer to have it removed from the account, then have it visible on the account. Link to comment
Level 5 PinkElephant 8,170 Posted October 6, 2023 Level 5 Share Posted October 6, 2023 2 hours ago, PinkElephant said: Choose payment & billing as ticket type. https://help.evernote.com/hc/en-us/requests/new Link to comment
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