TCRBeef 1 Posted October 4, 2023 Share Posted October 4, 2023 Hi there, #1 If you aren't able to login, you aren't able to get support to help you login. Dumb! I had to create a new account just to get some help. #2 I have an inactive teams account. When I try to login it takes me immediately to the checkout screen for the subscription. I fill out the payment and billing details, and when I try to complete the order I get an error "your billing email is not in a valid format." There isn't an email field on the checkout page, and I cannot do anything else because as soon as I login that's the page I'm direct to. Help! # 3 Maybe this is a sign? Link to comment
Level 5* Solution gazumped 12,075 Posted October 4, 2023 Level 5* Solution Share Posted October 4, 2023 Hi. Support is via the web - https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" You'd need to quote the login details for your original account. No clue what page you're looking at, or why your posts are not in the correct format. Link to comment
TCRBeef 1 Posted October 4, 2023 Author Share Posted October 4, 2023 Thanks. I submitted a ticket using that link. I looked, but could not find a way to submit a ticket without being logged in. Where does one find it without having the link? Link to comment
Level 5* gazumped 12,075 Posted October 4, 2023 Level 5* Share Posted October 4, 2023 1 hour ago, TCRBeef said: Where does one find it without having the link? Best place is probably the help site - https://help.evernote.com/hc/en-us/ Link to comment
TCRBeef 1 Posted October 6, 2023 Author Share Posted October 6, 2023 I was able to submit a ticket two days ago using the guest link above, no reply yet. Very frustrating! Link to comment
Level 5 PinkElephant 8,838 Posted October 6, 2023 Level 5 Share Posted October 6, 2023 My last ticket hat a return time of 4 days. So a little patience. Link to comment
TCRBeef 1 Posted October 14, 2023 Author Share Posted October 14, 2023 10 days later and still waiting on a reply to the support ticket. Link to comment
Level 5* gazumped 12,075 Posted October 14, 2023 Level 5* Share Posted October 14, 2023 1 hour ago, TCRBeef said: 10 days later and still waiting on a reply to the support ticket. Did you receive a ticket number after your submission? If so, please quote it here. Link to comment
Level 5* gazumped 12,075 Posted October 14, 2023 Level 5* Share Posted October 14, 2023 I reported that to the Forum admins to see if they can get it expedited in any way... Link to comment
Level 5* gazumped 12,075 Posted December 27, 2023 Level 5* Share Posted December 27, 2023 I deleted a duplicated post here. Link to comment
saper 1 Posted January 16 Share Posted January 16 Hello, I have a similar problem, did you manage to solve it? Link to comment
Level 5* gazumped 12,075 Posted January 17 Level 5* Share Posted January 17 18 hours ago, saper said: Hello, I have a similar problem, did you manage to solve it? On 10/4/2023 at 8:15 PM, gazumped said: Hi. Support is via the web - https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" You'd need to quote the login details for your original account. No clue what page you're looking at, or why your posts are not in the correct format. Link to comment
Robain 0 Posted January 19 Share Posted January 19 We got the same issue, can't access our data, no response from Evernote Support... when we try to pay online: "Your billing email is not in a valid format" I have been using Evernote since 2011. How do we contact them? or at the very least, get access to our data? Link to comment
Level 5* gazumped 12,075 Posted January 22 Level 5* Share Posted January 22 On 1/19/2024 at 1:00 PM, Robain said: no response from Evernote Support Hi - when did you contact them? Link to comment
saper 1 Posted January 31 Share Posted January 31 Hello, Support doesn't answer me either. A week after applying through the form, I received a letter. "The department is being restructured... blablabla" On January 23, I responded to the letter, and to this day I have not received any answer regarding the substance of the problem. My data remains locked. Help me solve the problem. I can't make a payment. Link to comment
Level 5* gazumped 12,075 Posted January 31 Level 5* Share Posted January 31 47 minutes ago, saper said: Help me solve the problem. I can't make a payment. Hi. Are you a Teams (business account) user? Link to comment
saper 1 Posted January 31 Share Posted January 31 Yes, I have been a business account subscriber for more than three years. The corporate card was expired and the manager responsible for payment forgot to change it in the account settings. When trying to pay, the error "your billing email is not in a valid format." Link to comment
Level 5* gazumped 12,075 Posted January 31 Level 5* Share Posted January 31 Hmmn. The fact you had the standard pro-forma response to your support request means that you have a ticket - was there a reference number in the response email? If not, see if you can check your request status here: https://help.evernote.com/hc/en-us/requests/ If you can quote a ticket number I can flag it for a Forum Admin which may get you some attention - the company was quite bogged down before the holidays, but there are signs they're coming out of it... Link to comment
saper 1 Posted January 31 Share Posted January 31 Sorry, no ticket number sir. I filled out the form at the link https://help.evernote.com/hc/en-us/requests/new?guest=true, a few days later I received a response, below is the screenshot. I could send the email address from which the letter was sent, but I don’t want to leave it publicly available. I replied to this letter, but the ticket number did not arrive. Link to comment
Level 5* gazumped 12,075 Posted January 31 Level 5* Share Posted January 31 59 minutes ago, saper said: Sorry, no ticket number No problem - I flagged your post anyway. You should get a reply soon, whether or not Evernote are reacting to your original message or this thread. Link to comment
saper 1 Posted February 7 Share Posted February 7 Hello. There was no answer in the letter. I continue to wait. I'm ready to sign up for a new teams account, but I need to get a backup copy so as not to lose data. How long should I wait? Link to comment
Level 5* gazumped 12,075 Posted February 7 Level 5* Share Posted February 7 1 hour ago, saper said: My email to which the team account was registered i Hi. I'd recommend that you remove your email address - this is a public forum. I'll flag the issue again - using your address - which may help the Support team identify your request. If you can find any references or ticket numbers in your contacts with Evernote please post them here... Link to comment
saper 1 Posted February 7 Share Posted February 7 5 minutes ago, gazumped said: If you can find any references or ticket numbers in your contacts with Evernote please post them here... I mentioned above that ticket numbers are missing. No feedback. Thank you for passing on my email to support. I'll be waiting. 1 Link to comment
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