My Teams account is frozen and when I try to resubscribe there is an error. I cant get to any of my data.

[123 not ha py 0]

I need someone to reach out to me directly on this. My support ticket is 3733420. I needed to get my account changed from teams back to personal, however, I get an error when trying to purchase saying that the billing account is wrong. I have been a customer for so many years and my data is now locked. Very unhappy, I have been trying to get this resolved for two weeks. My emails have gone nowhere. My support ticket was closed. 

[gazumped 12,075]

Hi.  Sorry you're having a bad experience,  but we're mainly users here.  You went the correct way in opening a ticket,  and you should be able to request more attention and/ or reopen it here - https://help.evernote.com/hc/en-us/requests/

[123 not ha py 0]

That's the problem, when I try to sign in to submit a ticket it redirects me to the billing page. Then when I try to purchase, it gives me the below error. I submitted my original ticket when I could still log in, but now that my subscription is expired, I cant access that feature.

[PinkElephant 8,837]

Support as a guest:

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true
 

Choose „Account“ or „Billing & Payment“ as ticket type.