annarex 0 Posted August 29, 2023 Share Posted August 29, 2023 So I have upgraded to Evernote Personal, and have made the payment through iTunes. But my Evernote is still not upgraded and the money has been withdrawn - what to do now? Link to comment
Evernote Expert agsteele 2,952 Posted August 30, 2023 Evernote Expert Share Posted August 30, 2023 Be patient. Apple has to report the purchase to Evernote and then the information updated. I pay directly which is pretty much instant. I think paying through a store might take a day to reflect the updated status. 1 Link to comment
annarex 0 Posted August 30, 2023 Author Share Posted August 30, 2023 Thank you for the reply! I have waited a couple of days now (I made the upgrade on the 17th) so I do not understand why it still is not upgraded... Link to comment
Evernote Expert agsteele 2,952 Posted August 30, 2023 Evernote Expert Share Posted August 30, 2023 You can open a BILLING or ACCOUNT ticket with Evernote support but the chances are that Evernote hasn't had notice of your payment from Apple yet. https://help.evernote.com/hc/en-us/requests/new?guest=true Link to comment
Level 5 PinkElephant 8,154 Posted August 30, 2023 Level 5 Share Posted August 30, 2023 Are you sure the money has been deducted ? You can check in your iTunes account. Link to comment
annarex 0 Posted August 30, 2023 Author Share Posted August 30, 2023 Yeah, I have made a ticket to Evernote now and attached a picture so they can see that the payment went through. So I guess I just have to wait.. Link to comment
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