Foxandhound 0 Posted August 17, 2023 Share Posted August 17, 2023 So recently I've had a bit of a security breach and when tightening up my Evernote security I ran into a snag. I went to log in and when it asked for my Google Authenticator 2FA number I just checked that I didn't have it. It then said "send the code to your phone number" instead. Well a couple things. First off, what is the point of having Authenticator setup if you can just use your phone number anyways as well? Secondly, I noticed in my particular situation that it also said I could send it to my "back up phone number" which I didn't even recognize! My question is, how do I delete at least this back up phone number on file so that if someone breaches my password again with that phone number then they are unable to send a code to it? I can't seem to find anywhere where I can even see my phone numbers to change. I looked everywhere I think. Please help! Link to comment
Level 5* gazumped 12,050 Posted August 18, 2023 Level 5* Share Posted August 18, 2023 Hi. I don't recognise the 'backup phone number' process. 2FA relies on a number generated by a security app on your phone. Why would you 'not have' that? If that fails you would have had access to a list of emergency numbers (not phone numbers) in cae you didn't have access to the phone. For any problems with access - or questions about the process - you'd need to contact Evernote Support (we're mostly other users here...) Set up two-step verification Link to comment
Level 5 PinkElephant 8,754 Posted August 18, 2023 Level 5 Share Posted August 18, 2023 From what I see there is a mixup of 2FA/SMS and 2FA/authenticator in this case. If the authenticator is used, there are backup codes to be used. If SMSis used, usually a second phone number is asked as backup. For me it is not clear if a) 2FA was erected correctly b) there may be a glitch that it falls back into the wrong option Try support, ticket type Account ? https://help.evernote.com/hc/en-us/requests/new 1 Link to comment
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