We are removing SMS as a two factor authentication method

[MvdH 411]

2 hours ago, kolenkid said:

I cannot understand how Evernote locks customers out, without any warning.

To protect you, that is the why. Better 0.01% lock-outs and contact support to get it fixed, than 0.01% damaging hacks. 😊 I do sympathize with you on the inconvenience. The how, ideally you'd be warned by notifications/SMS that they'd drop the support.

[kolenkid 2]

30 minutes ago, MvdH said:

To protect you, that is the why. Better 0.01% lock-outs and contact support to get it fixed, than 0.01% damaging hacks. 😊 I do sympathize with you on the inconvenience. The how, ideally you'd be warned by notifications/SMS that they'd drop the support.

It's fine that Evernote wants to protect me. But when you make such a drastic change in the login proces, the least you can do is give your users a warning on forehand.

[PinkElephant 8,159]

You talk with other users here.

If you have a gripe with EN about improving the protection of your account, tell support.

[kolenkid 2]

On 11/5/2023 at 5:09 PM, PinkElephant said:

You talk with other users here.

If you have a gripe with EN about improving the protection of your account, tell support.

I did, but they don't respond!

[PinkElephant 8,159]

Current reaction time of support 10-14 days.