Ian416 0 Posted July 12, 2023 Share Posted July 12, 2023 I'm currently on a free account. The only two devices authorized are the Android app and the Windows app that I just installed. I'm logged into the Windows 10 app but I can't see my notes or do anything. I'm presented with a big white screen with File, Edit, View etc on the top. If I go into each top menu choice I can barely select anything. For example if I click on File, the only submenu choice I can select is Quit. I cant even select Sign Out. Any idea why I cant access anything on the Win10 app? Again, the only two authorized devices are my phone and laptop. Thanks. Link to comment
Level 5* gazumped 12,074 Posted July 19, 2023 Level 5* Share Posted July 19, 2023 Hi. Evernote may believe that you have exceeded the device limit. See Understanding the device limit for more on that... Link to comment
Level 5 Dave-in-Decatur 4,006 Posted July 20, 2023 Level 5 Share Posted July 20, 2023 It may be that your database has become corrupted. That's a very odd-looking screen. The best bet would probably be a complete uninstall of Evernote (Revo Uninstaller is recommended as being more thorough than Windows uninstaller) and then reinstalling. It will take a little time for your notes to download. Link to comment
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