all of my notes are gone

[harryppp 0]

litrlly everything is empty. can't submit any tickets, can't contact support since it's "overloaded" with requests. 

[gazumped 12,074]

5 hours ago, harryppp said:

litrlly everything is empty. can't submit any tickets, can't contact support since it's "overloaded" with requests. 

Hi.  Usually caused by a small mistake in login details inadvertently creating a new account.  Try logging out and back in again - carefully.

If you're a subscriber and do want to contact Support - go ahead.  The message only refers to Chat contact,  not email requests.

[Gerry Johnson 0]

Following this. I have the same problem. I've checked my login and email. ( I know .gmail or .googlemail has to be the right one.) Not sure what to do now. Feeling really stressed at the idea that I have lost all of that content. 

[PinkElephant 8,833]

Links to support are embedded into this help document:

https://help.evernote.com/hc/en-us/articles/208313978

[harryppp 0]

yop nothing helped not even your link. not sure what to do now. and it's ridicolous that I would need to buy the premium to even get a support, so I can have my notes back, because of technical issues from evernote. very cool......

[PinkElephant 8,833]

You can get support on ticket type Account with every plan. Or use the guest access

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

Very cool 🥶

[cghappel 0]

I have used EN religiously almost every day for years and this is the first time I have had my notes disappear without any recourse or support.  I tried logging back in, restarting, chatting, and looking at previous versions to revert back to with no success.  

This is also the first time I have not been able to reach anyone with questions & issues.  Significantly worse customer service since I last contacted them.  I emailed yesterday and still don't have anything beyond a bot response.

[gazumped 12,074]

Evernote have never had a 24 hour response on Support - and they're especially busy right now.  If all your notes are "gone" you probably simply logged in with a slightly incorrect ID and inadvertently created a new account.  Try signing out and logging in again - very carefully...