cghappel

Thanks, it has been a while since I had to contact EN about an issue and these last 2 months the response has been very slow and there is no way to call anyone that I was able to see - even chat has been unavailable (see message on EN.com.). The feedback and guidance given last time did not restore the lost content and I fear the same will happen this time. My notes are subject to audits and EN has always been reliable until recently. If glitches causing lost notes can't be restored, the service is of no value in may case.

This is the second time I have lost content in notes in the last 45 days - from 8/16 to 8/21/23... I take daily notes as part of my work and have done so for several years without issue. I contacted EN about this and received a late response and they were unable to resolve and restore the notes. I have a typical MacBook Pro running the most current OS. Whenever I have had a question or issue in the past I could reach someone and get it resolved. that no longer seems to be the case. If this isn't resolved, I will have to quit using EN and will let others know it is not a reliable service anymore. It has been a huge disappointment and inconvenience so looking for resolution here.

I have used EN religiously almost every day for years and this is the first time I have had my notes disappear without any recourse or support. I tried logging back in, restarting, chatting, and looking at previous versions to revert back to with no success. This is also the first time I have not been able to reach anyone with questions & issues. Significantly worse customer service since I last contacted them. I emailed yesterday and still don't have anything beyond a bot response.