harryppp 0 Posted June 22, 2023 Share Posted June 22, 2023 litrlly everything is empty. can't submit any tickets, can't contact support since it's "overloaded" with requests. Link to comment
Level 5* gazumped 12,074 Posted June 22, 2023 Level 5* Share Posted June 22, 2023 5 hours ago, harryppp said: litrlly everything is empty. can't submit any tickets, can't contact support since it's "overloaded" with requests. Hi. Usually caused by a small mistake in login details inadvertently creating a new account. Try logging out and back in again - carefully. If you're a subscriber and do want to contact Support - go ahead. The message only refers to Chat contact, not email requests. Link to comment
Gerry Johnson 0 Posted June 22, 2023 Share Posted June 22, 2023 Following this. I have the same problem. I've checked my login and email. ( I know .gmail or .googlemail has to be the right one.) Not sure what to do now. Feeling really stressed at the idea that I have lost all of that content. Link to comment
Level 5 PinkElephant 8,832 Posted June 22, 2023 Level 5 Share Posted June 22, 2023 Links to support are embedded into this help document: https://help.evernote.com/hc/en-us/articles/208313978 Link to comment
harryppp 0 Posted July 6, 2023 Author Share Posted July 6, 2023 yop nothing helped not even your link. not sure what to do now. and it's ridicolous that I would need to buy the premium to even get a support, so I can have my notes back, because of technical issues from evernote. very cool...... Link to comment
Level 5 PinkElephant 8,832 Posted July 6, 2023 Level 5 Share Posted July 6, 2023 You can get support on ticket type Account with every plan. Or use the guest access https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Very cool 🥶 Link to comment
cghappel 0 Posted July 18, 2023 Share Posted July 18, 2023 I have used EN religiously almost every day for years and this is the first time I have had my notes disappear without any recourse or support. I tried logging back in, restarting, chatting, and looking at previous versions to revert back to with no success. This is also the first time I have not been able to reach anyone with questions & issues. Significantly worse customer service since I last contacted them. I emailed yesterday and still don't have anything beyond a bot response. Link to comment
Level 5* gazumped 12,074 Posted July 20, 2023 Level 5* Share Posted July 20, 2023 Evernote have never had a 24 hour response on Support - and they're especially busy right now. If all your notes are "gone" you probably simply logged in with a slightly incorrect ID and inadvertently created a new account. Try signing out and logging in again - very carefully... Link to comment
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