important note in evernote was only updated from one month ago - when I opened evernote, after restarting.

[Sean Nicholas 0]

Hi Evernote Admin, 

My most important note in evernote was only updated from one month ago - when I opened evernote, after restarting. evernote notes were not syncing to the latest date I edited my main note.

Was this because the note had too much text?

Best, 

Sean

[gazumped 11,713]

Hi.  No user-facing Admins here - we're mainly just users.  Have you tried Note History?  If you're not yet a subscriber it should still be possible to subscribe - even if only for a month or two - and see the previous incarnations of this note back to its creation.  If the history isn't helpful,  you'll at least have access to Support staff who may be able to work out what happened to your content.  https://help.evernote.com/hc/en-us/articles/208313858 

[gazumped 11,713]

...And - please don't post issues more than once.  I deleted your other post.

[Sean Nicholas 0]

Hi Gazumped, 

 

Many thanks for your help.

 

Yes I have seen notes history but I still have 1 month missing. As it shows the notes history accessible from the 11/3/23 and continues to the 10/4/23. But there wasn't the month which had all the edits:(

The edits from 10/4/23 was when I noticed I don't have one month's worth of edits and couldn't continue from then on.

[Sean Nicholas 0]

[PinkElephant 8,197]

As you can see from the time stamp, when syncing takes place, it updates the note history quite frequently.

This means the note did not sync during the month that is missing in note history.

[Sean Nicholas 0]

Yes there's a missing month in the note, how can I please get this back - as I really had internet that I hoped had synced the note within the month.

Best

[PinkElephant 8,197]

This note did not sync, for whatever reason, between 11-March and 10-April. If it had synced, there would be a version history.

You can approach support - although I doubt they will be able to recover anything.

https://help.evernote.com/hc/en-us/requests/new

[Sean Nicholas 0]

Yes, I find it really strange and do hope there is someone there who could help

[PinkElephant 8,197]

The problem with unsynced content is it usually does not sync because there is a corruption in the local database. You as user can’t see this, and only catch it when you notice by accident that changes don’t show on other devices.

Since it didn’t sync, the server is not updated, and note history is a server side feature.

In such a case maybe a local backup can be used. Do you run TimeMachine ? But we better wait what support says - else we may destroy what may be available someplace.

[Sean Nicholas 0]

Haven't ran time machine on evernote.

Any other ways to get my notes back please? I have contacted evernote support but to no avail.

[PinkElephant 8,197]

Time Machine in basic settings will run including the EN data folder. If TM is enabled, there will be a copy of the date, with versions.

If TM is not enabled (and no other backup) I’m afraid the data can’t be recovered.

[Sean Nicholas 0]

Yes, TM is enabled intermittently, however how may I check that this can work for evernote and how can I see the versions for the month of mid-Mar to month of mid-Apr. 

 

Thank you

[PinkElephant 8,197]

You find the directory in ~/Library/Application Support/ (Direct Download) or in ~/Library/Containers/com.evernote.Evernote/Data (AppStore version). The initial symbol stands for your user account.

You can open the TM timeline and check for this folder. If it is there, the idea is this method to create an ENEX copy of your note (not a full description, just an outline).

1. Quit the EN app, open the place in the above folder and rename the Evernote folder into Evernote.OLD
2. Then put the EN folder from the TM backup into the same place.
3. Take the Mac offline, open EN. It will locate the folder and open it.
4. Now get the note and export it as ENEX to your drive. Quit EN again.
5. Erase the EN folder you inserted from the directory. Rename the .OLD folder back by erasing the extension you added.
6. Go online again. Open EN. Import the ENEX file to restore the note.

Hint: I’m just another user. I think this will work, but no warranties.