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Payment question


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  • Level 5

The full amount will be charged first. Then, after it is booked, you receive a "pro rata" reimbursement for the unused time of the old subscription. This usually takes a few days. It is booked to the same payment tool used for the first payment.

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If may differ depending how you pay but I did went from Personal monthly to Professional monthly a few months ago and was charge a pro-rata price of £1.12 until the end of monthly subscription term. Then it was the full price for Professional. Maybe slightly different process for annual payments. 

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  • Level 5

It is the same, but on a yearly base. I think they even use the exact number of days left 'til the next payment to calculate the reimbursement. 

What is important is that the payment tool used for the payment back then is still active, like a credit card. It can be renewed (new date), but it must have the same number. Same is true with other payment methods. If not, support should be involved.

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