Can't load newest version of Evernote on Windows 10 computer

[Mik5299 0]

Tried to link a file on my computer to Evernote and the system crashed. I uninstalled my Evernote and reinstalled it (latest version 3838) and it won't load when I double click on it. Also can't use my scanner in legacy which I had to get  in order to have any Evernote app at all.

[gazumped 12,072]

Hi.  Sounds like you need to do a clean-up to get back to normal..

1. Sign out of the v10 app (if you're signed in) and close it down. 
2. Restart the app and sign back in.  Fixed?  If not...
3. Do Step 1,  power your computer off and back on. Restart everything.  Fixed?  If not...
4. Uninstall the app.  check that the (Windows specific) %AppData%\Evernote and %LocalAppData%\Programs\Evernote folders are when complete
5. Download the latest version of Evernote.com and reinstall
6. Cross fingers
7. If and when v10 is working you may find that the Legacy app is also fixed.  If not,  a similar process should work with that...
8. See https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote for legacy versions

[Mik5299 0]

I've done all of that before I posted. That is the problem, I had v10 working and then when I clicked within the app to allow EN to access a file on my computer it wouldn't work and was frozen. I couldn't get it to work so I uninstalled it within Windows and downloaded a new v10 from internet. The new app won't load at all. Cannot email myself notes using the EN email and cannot use my EN Scanner. I have an auto renew scheduled for 12-28 but I think I need to cancel it. Can't get any response from Tech Support and Customer Support says they don't have any idea and referred me to Tech support. How long till someone can advise on this issue?

[gazumped 12,072]

3 minutes ago, Mik5299 said:

How long till someone can advise on this issue?

Have you contacted Support - https://help.evernote.com/hc/requests/new - and obtained a ticket number? You should get a response within a few days.

[Dave-in-Decatur 4,006]

3 hours ago, Mik5299 said:

I couldn't get it to work so I uninstalled it within Windows and downloaded a new v10 from internet.

You may have done this too, but a number of people here have reported that the Windows uninstaller doesn't do a great job, and using Revo Uninstaller to make sure the last crumbs are swept away may give better results.