Template Gallery don't load

[David Souza 1]

In my Mac (Version 12.6.1) i click in `open galery` on new note but the page of galery don't load.

[PinkElephant 8,180]

Can you post the version of the EN client that you are using ?

[David Souza 1]

Version:

10.49.4-mac-mas-public (459555)
Editor: v161.2.19948
Service: v1.61.2
© 2019 - 2022 Evernote Corporation. All rights reserved

[PinkElephant 8,180]

OK, don't know if this has an effect, but update to 10.50.

Second question: Is this the AppStore version ? If yes, you should switch to the direct download. The AppStore version is the same software, but the Mac executes it in a sandbox. This can have unpredictable side effects - we had plenty of them here in the forum. I use AppCleaner to remove an app - when checking all elements to remove, this will have the effect of downloading a fresh copy of your EN database from the server as well. Just leave the app open for a while until the network traffic indicating an ongoing download stops.

If this solved it, fine. If not, come back.

[toddiem 0]

I load documents to evernote, and then later, when I click on it, I get nothing , just a blank page with the title.

How do I fix this?

[agsteele 2,955]

Are you participating in any beta/preview version of Evernote?

[MarGise 0]

Today I created a new note, I wanted to add a template but they won't load so I deleted the new note and then a template was instantly added to a note that contained a lot of information and I lost it all. I don't have access to the history, but it was a major mistake that damaged all my information.