Oksana 0 Posted June 25, 2022 Share Posted June 25, 2022 Hello, it notified me that I am connected to 5 more devices, but I do not have access to them and can not log out of them. Because of this, I do not have access to important information. What should I do? Link to comment
Level 5* gazumped 9,559 Posted June 27, 2022 Level 5* Share Posted June 27, 2022 Hi. You can disconnect devices from your browser. See Understanding the device limit for more... Link to comment
Level 5 PinkElephant 5,172 Posted June 27, 2022 Level 5 Share Posted June 27, 2022 If suddenly a lot of unknown devices show up, it may be your account was hacked. If you are not familiar with the new devices, follow this instructions: https://help.evernote.com/hc/en-us/articles/115004395487 First follow the advise to make the account safe again. Immediately change your password to a new, unique (not used elsewhere, and very different to the old one) and strong (15 characters, mixed, no existing word) one. In addition you can create a second security layer with 2FA. Before starting to unsync any device, go to the bottom of the help article. There is a link to support. Click it, and choose „account“ as ticket type. You can only unsync 2 devices every 30 days. If there are 5 listed, it will take 3 months to unsync. Support can help you to drop them all. Link to comment
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